Counter Sales Executive

7 months ago

Mumbai Maharashtra, India Lalit Gems Full time

**Job Title - **Counter Sales Associate (Diamond)

**About Company**

Founded by Mr. Lalit Shah, we have a legacy of 30 Years of serving Diamond Dealers and Jewellery Manufacturers We believe each of us is a diamond in the making. Life is an opportunity to perfect ourselves so we can inspire beauty in the world. If purity is at the core of business, it leads to perfection in the form of products & services. Much like how diamonds are known for their purity & perfection, our business is focused on the Purity of Intention & Values that lead to perfection.

We use cutting-edge technology to stay ahead of the curve and find the best diamonds for our customers. This has been substantiated by involving everyone in our journey as part of the extended family by always trying to understand their needs. We believe in maintaining transparency, proactiveness, customer empathy and incredible execution.

Our expertise & niche is TTLC and TTLB diamonds. Our Diamond Mavericks aim to curate consistent and exclusive packages of finely assorted diamonds that fit just perfectly. We emphasize on Quality, Quantity & Consistency to deliver the best service to our diverse clients locally, nationally and internationally.

As a counter sales associate specializing in diamonds, you will be the face of our company to customers seeking diamond products and services. Your primary responsibility will be to provide exceptional customer service. Your primary responsibility will be to provide exceptional customer service assist customers in selecting the right diamond products and facilitate sales transactions. This role requires strong interpersonal skills, product knowledge, and a passion for delivering an exceptional customer experience.

**Responsibilities**

1. **Customer assistance and product recommendation**:

- Great customers as they enter the store and assess them in selecting a diamond product based on their preferences and budget.
- Provide product information, including diamond quality, cut, clarity and carat weight to help customers make informed purchasing decisions.
- Offer recommendations and suggestions to customers based on their needs and requirements.

2. **Sales and transaction processing**:

- Engage customers in sales conversations to understand their requirements and guide them through the purchasing process.
- Present and demonstrate diamond products to customers, highlighting their features and benefits.
- Process sales transactions accurately and efficiently, including handling cash, credit card payments, and issuing receipts.

3. **Customer relationship management**:

- Build and maintain strong relationships with customers to foster loyalty and repeat business.
- Follow up with customers after their purchase to ensure satisfaction and address any concerns or issues.
- Keep accurate records of customer interactions, inquiries and feedback for future reference.

4. **Inventory Management and Merchandising**:

- Assist in managing inventory levels, including receiving, stocking and organizing diamond products.
- Participate in periodic inventory counts and assist in identifying discrepancies.

5. **Product knowledge and training**:

- Stay updated on industry trends, diamond grading standards and product offerings through training and self-study.
- Share product knowledge with customers and colleagues to enhance the overall customer experience.
- Participate in ongoing training sessions and workshops to improve sales techniques and customer service skills.

**Skills**:

- Previous experience in retail sales, preferably in the jewellery or luxury goods industry.
- Knowledge of diamonds, including grading standards, characteristics and pricing factors.
- Strong interpersonal skills with the ability to build rapport and establish trust with customers.
- Excellent communication skills both verbal and written.
- Customer-focused mindset with a passion for delivering exceptional services.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic mathematic skills and proficiency in using point-of-sale (POS) systems.
- Attention to detail and accuracy in handling sales transactions and inventory management.

**Qualifications**:
Bachelor’s degree in a related field is a plus.

**Salary**: ₹50,000.00 - ₹100,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 9042397513

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