Customer Support Intern
22 hours ago
Role : Ecommerce Support Intern
- Assist customers with placing orders, tracking shipments, and processing returns.
- Provide product information and recommendations to customers.
- Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate complex issues to senior representatives or supervisors.
- Stay up to date with product knowledge and industry trends to provide excellent customer service.
- Meet and exceed customer satisfaction goals and performance metrics.
- Continuously improve customer service processes and procedures.
- Ability to handle high volume customer interactions
**About Us**
The SmartKargo team is a distinct combination of rich air cargo knowledge and deep technology skills. We have decades of experience in designing software products and deploying large-scale enterprise solutions. Our many years in and near the world’s largest airlines and our deep roots in innovation hubs like Cambridge, Massachusetts, USA, help us lead the pack.
SmartKargo is part of QuantumID Technologies, Inc., a software and solutions company based in Cambridge, with locations around the world. Our Technology Center is in Pune, India.
**Job Types**: Fresher, Internship
Contract length: 6 months
Pay: From ₹21,000.00 per month
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift
**Location**:
- Pune, Maharashtra (required)
Shift availability:
- Night Shift (preferred)
Work Location: In person
Application Deadline: 05/12/2024
Expected Start Date: 09/12/2024
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