Customer Care Executive

2 weeks ago


Pune, India Silver Jubilee Motors Ltd Full time

Stationed at back office - reporting to CRM.
- Generate enough business at workshop for optimal utilization of shop floor / technician through appointment booking.
- Increase productivity and revenue by doing service marketing activities as per guidelines.
- Send service reminders to customers
- Call loyal and lost customers for dealership events as per contact calendar.
- Conduct customer events / activity at dealership.
- Sell insurance renewals, offers value added products and accessory package
- RM/ SA wise CCCF management.
- Provide MIS reports.
- Assist in event planning for customers.
- Assist in generating various MIS and reports related to service booking, pick & drop, contact calendar, lost customer tracking, customer verbatim analysis, Pareto analysis of customer concerns and concern age analysis.
- Ensuring PSF call as per city category (7th day / 3rd day).

**Salary**: ₹10,000.00 - ₹150,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service (required)
- Technical support (preferred)
- total work (preferred)

**Language**:

- Hindi (required)
- English (required)



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