Subject Matter Expert

2 weeks ago

Bengaluru Karnataka, India Cognite Full time

This role is based in Bengaluru, India, as part of Cognite’s India Center of Excellence (ICoE).

**About Cognite**

Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. As an integral part of the esteemed Aker family, Cognite brings forth a legacy of innovation and excellence. Excitingly, we are set to extend our footprint to the vibrant landscapes of India, which opens the door for you to be part of the expansion from the beginning. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.

In **Global Customer Success**, we build a quality company that helps our customers (and employees) achieve their desired outcomes with Cognite. We take ownership to ensure that value moves beyond a paper exercise, and is being realized in practice. We have a relentless focus on innovation, ensuring we fully utilize our peoples' capabilities. We strive for happy and thriving employees, working with engaged customers to expand their usage and impact, and bring back feedback to improve our products. Within Global Customer Success, we emphasise developing repeatable and scalable offerings to maximize the outcomes of our investments as a company.

Our work environment is not just exciting and dynamic, but also intensely collaborative and supportive. You will work with the best domain and industry experts: designers, product managers, software developers, ML engineers, AI engineers and business leaders. We support one another, ask good questions, and give each other constructive feedback. Our goal is to leverage our diverse set of strengths and backgrounds to build innovative products, to think outside the ordinary, and grind through and nurture a great.

**Learn more about Cognite here**

**Cognite Product Tour 2024**

**Cognite Product Tour 2023**

**Data Contextualization Masterclass 2023**

**Our values**

**Impact**: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.

**Ownership**: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success.

**Relentless**: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.

**About the role**

As a Production Optimization specialist, you will bring extensive industry experience to our Data Science and Customer Success teams, helping them and other parts of Cognite support our customers in their data-driven production optimization journey. You will act as a Subject Matter Expert (SME), guiding and supporting delivery projects with a focus on enhancing production performance across various industries.

The Production Optimization SME will work closely with Project Managers, Global Customer Success (GCS), Account Executives (AE), TechSales, and the Product organization. You will be responsible for ensuring the value of customer delivery projects and providing the right technical recommendations for both short
- and long-term success. This role requires interacting with customers, project delivery teams, and internal stakeholders to effectively communicate technical and strategic aspects, ensuring quick time to value for our customers in alignment with Cognite's strategy.

**To be successful in this position, we expect you to leverage your P&O domain expertise combined with Industrial DataOps technology (that will become an expert in) to**:

- Be a trusted advisor for our customers, prospects and delivery teams, with the ability to drive and guide, define and develop the right solutions/use cases aligned with the Production and Optimization domain and customer needs
- Build and maintain strong relationships with key stakeholders, ensuring customer satisfaction throughout project delivery and beyond
- Leverage in-depth technical SME knowledge to quickly identify customer's pain points and the value based on the interactions with the customer to guide short and long-term value outtakes

Ensure a good feedback cycle to:

- Translate the customer voice into the project scope and its execution
- Ensure customer feedback on Cognite’s product and deliverables
- Demonstrate how Cognite Data Fusion and Cognite Applications can be used to solve the critical challenges that lead to realizable value at scale now and in the future and increased user adoption and Cognite technology stickiness
- Create a demo story, visualisation and supp

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