Customer Support Executive
3 weeks ago
Job Title Executive - Contact Center
Function Customer Service
Reporting to Team Lead - Contact Center
Purpose: Responsible for providing high quality service to all Blue Dart customers as per the defined service parameters and coordinating with internal departments for timely pickup / delivery of shipments
Key Responsibilities:
- Conduct handling of inbound customer calls as per the defined standard operating procedures and in adherence to the customer service quality parameters
- Conduct cross sales, TDD sales etc. on customer pickup requests to meet the defined sales targets
- Record the pickup requests and coordinate with the pickup staff in a timely manner for conducting the pickups
- Conduct resolution of customer queries pertaining to shipment enquiries, tracking of shipments, transit times etc. for delivery of shipments as per the defined standard operating procedures
- Coordinate actively with the tracking team for the tracking of shipment status and forward pertinent customer queries to the tracking team in a timely manner
- Conduct handling of customer claims and complaints on the account of exceptions in delivery of shipments and coordinate with operations team for effective resolution; conduct escalation of the issue in case of non resolution
- Ensure adherence to best in class customer service parameters in all activities
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹21,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 8770177309
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