Oracle Middleware Administrator

1 month ago

Mumbai, India NetConnect Global Full time

Job description

**Location**: Mumbai / Delhi/NCR

**Experience**: 7-10 Years

**Mode**: Work from Office

**Salary**: - 10 to 20 LPA

**Notice Period**: Immediate to 30 Days

**Educational Qualification**: BE/BTech or MS in Computer Science or equivalent preferred

**Required Skills**:

- Install, configure, and Administer Oracle WebLogic Server
- Expert knowledge of Oracle WebLogic Architecture, WebLogic clustering and Domain config.
- Good WebLogic troubleshooting skills.
- Knowledge of Performance Tuning of WebLogic server components and monitoring aspects of WebLogic.
- Good communication and customer management skills.
- Oracle WebLogic / SOA / OCI Certification - Preferred
- Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus.
- Sharp technical troubleshooting skills.
- Good understanding of support processes.
- Ability to manage escalated technical situations & develop action plans.
- Ability to spot proactive services that benefit the customer.
- Ability to facilitate issues with Development and Support.

**Responsibilities**:

- As a member of the Support organization, you focus on delivering post-sales support and solutions to the Oracle customer base while advocating for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding using and troubleshooting our Electronic Support Services.
- As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
- As an Advanced Support Engineer, you regularly interface with the customer's IT staff.
- You will be responsible for resolving moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products at the client's site or remotely.
- You should be highly experienced in some Oracle products and several platforms that are being supported.
- You will be expected to work with only general guidance from management while advising management on progress/status.
- Job duties are varied and complex utilizing independent judgment. May have project lead role.
- Because of substantial customer interfacing, a demonstrated ability to work with customers independently with exceptional communication skills while consistently achieving the highest levels of customer satisfaction is essential.

**Additional Requirements**:

- Available to work 24X7 capability.
- Strong analytical skills.
- At least seven plus years of experience with Oracle WebLogic Administrator/Consultant/Support Engineer

**What We Offer**:

- Career and competence support.
- Clearly defined career paths
- Personal Accident Policy
- Paid Maternity Leave and Paternity Leave
- Employee Assistance Program
- Gratuity
- Relocation Assistance
- Open Door Policy
- Disability Income Protection
- Equal Employment Opportunity

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