Ict Helpdesk Officer

Position Description: ICT Helpdesk Officer
Appendix 2**_ _**

Student Protection
- Anglican schools support the rights of children and young people and are committed to ensure the safety, _
- welfare, and wellbeing of students. Anglican schools are therefore committed to responding to allegations _
- of student harm resulting from the conduct or actions of any person including that of employees. This _
- commitment includes the provision of a safe and supportive living and learning environment for all students _
- and requires all employees, volunteers and visitors to model and encourage behaviour that upholds the _
- dignity and protection of students from harm.1. Position Details

**Position Title**:ICT Helpdesk Officer

**Location**:Based on either the Primary or Secondary Campus this position
provides a service to the College as a whole

**Status**:Full Time

**Classification**:Level 4 - Support Staff Classification in accordance with the
FSAC Ltd Enterprise Agreement

**Reports to**:ICT Manager

**Last Reviewed**:February 2023

2. Essential Qualifications

**Academic Qualifications**:Certificate IV or Diploma in a relevant field is desirable

**Working with Children **A Queensland Working with Children Blue Card is a mandatory

**Blue Card**:requirement for this role

**Experience**:Experience in a similar helpdesk or ICT role is desirable

**Other**:Knowledge of technology systems including Windows OS, Mac OS,
O365, OneNote, Printing, Audio Visual Projectors, Telephone, Wi-Fi

3. Position Purpose
The ICT Help Desk Officer is a member of The Springfield Anglican College Information and
Communication Technology technical services team. The role of the ICT Helpdesk Officer is to support
staff and students in the use of ICT hardware, software, and associated peripherals. To work closely
with and assist the other members of the ICT team under the leadership of the ICT Manager.

4. College Expectations

Staff at The Springfield Anglican College will be:

- Supportive of the Aims and Philosophy of the College
- Supportive of the Anglican values and ethos of the College
- Focused on the needs of the College’s students
- Maintainers of the confidentiality of the team
- Facilitators of positive and productive College relationships
- Focused on participating in developing a culture of excellence
- Strategic in their leadership and management

5. Domains of Professional Responsibility

The ICT Helpdesk Officer is responsible for meeting the following professional responsibilities. These
professional responsibilities should be read within the context of the Statement of Effective Support
Services, attached to this Position Description.

**Student Protection - Commitment to the Protecting Children and Young People in Anglican**
**Education Policy, Guidelines and Procedures and Child and Youth Risk Management Strategy**:
The College is committed to the safety and wellbeing of students enrolled at the school. In
accordance with sections 171 and 172 of the Working with Children (Risk Management and
Screening) Act 2000 (Qld), the College is committed to eliminating and minimising risks to child safety
through the Child and Youth Risk Management Strategy. The ICT Helpdesk Officer will demonstrate
a commitment to Child Protection, supporting the rights of children and young people and are
committed to ensuring the safety, welfare, and wellbeing of students. The ICT Helpdesk Officer will
model and encourage behaviour that upholds the dignity and protection of students from harm.

**Commitment to the College Vision and Goals**:
The ICT Helpdesk Officer demonstrates a commitment to the College aims and philosophy in holistic
education and supports the College’s worship and value-based approaches. The ICT Helpdesk Officer
will embrace change and support College development, with a particular focus on building positive
and productive relationships with children and their families.

The ICT Helpdesk Officer provides ICT support to the College’s staff and students in the delivery of
quality educational outcomes, providing responsive and client focused support. As a member of the
ICT department the ICT Helpdesk Officer provides a help desk service to end users in accordance with
the established ICT procedures for service and maintenance issues and contributes to the
development of ICT practices that are consistent with and enabling of the achievement of the
curriculum and educational goals of the College.

**Specifically**:

- Provide Service Desk Level 1 and Level 2 ICT support to students and staff.
- Install, maintain, and troubleshoot software programs for the College.
- Install, maintain, and repair ICT hardware within the College (printers, laptops, PC’s etc).
- Maintain infrastructure needed for audio and visual services including theatre systems and data

projectors.
- Maintain the infrastructure to support a diverse range of devices including Windows and Apple

based devices, including SCCM and MDM software.
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