CRM (Customer Relationship Executive - Female Only)
2 weeks ago
Tele calling customers in liason with the showroom management and directing our customers to the nearest or feasible Jos Alukkas store in order to increase the prospective customers in the store.
- Maintain Customer data (pre-purchase, conversion, footfall data, etc.) and identify the prospective customers.
- Getting in touch with the assigned number of new/existing customers to invite them to the store events, campaigns, exhibitions, offers, etc.
- Answering all guest inquiries and complaints about the products and services of the Company are dealt with in a friendly and professional manner.
- Make entries of customers in the CRM software by collecting pre-purchase data, store footfall count, reasons for non-conversion from all Showrooms across the Jos Alukkas Group.
- Create and follow up the database of wedding customers in order to close deals.
- Handling all communications with good telephone etiquette to enhance Organizational image and be a role model for attracting customers through effective telemarketing skills.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹20,000.00 - ₹31,021.21 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Rotational shift
- Weekend availability
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 2 years (required)
- Customer service: 1 year (required)
**Language**:
- Kannada (required)
- Malayalam (required)
- Tamil (required)
- English (required)
- Hindi (required)
**Speak with the employer**
+91 9746422204
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