Customer Service Executive

2 weeks ago

Kolkata, India Mama Mia Foods Pvt Ltd Full time

**Customer Service Executive**

**Salary**: INR 12,000- 15,000 per month

Overseeing the customer service process. Resolving customer complaints brought to your attention. Planning the training and standardization of service delivery.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions. Getting feedback from customer and communicating the same to management.

**Responsibilities**:

- Use telephones to reach out to customers and solve complaints and take feedback.
- Greet customers warmly and ascertain problem or reason for complaint.
- Assist with placement of orders, refunds, or exchanges for genuine complaints.

**Requirements**:

- Bachelor’s degree.
- A minimum of 1-2 years experience in a similar role.
- 3 important qualities: Professionalism, patience, and a “people-first” attitude.
- An analytical mind with strong attention to detail.
- Outstanding organizational and problem-solving skills.
- Excellent communication skills in English.
- Confident, articulate, and professional speaking abilities (and experience)
- Resolving customer complaints brought to your attention.
- Overseeing the customer service process.
- You have basic knowledge of MS Excel.

**Working at Mama Mia**

We are a fast growing B2C brand famous for its #SinGuiltFree artisanal gelatos and desserts. Our work culture is fun, inventive and professional. We reward those who are pro-active and ambitious to excel and grow their career. We value great ideas, hard work, loyalty and sincerity. If you are excited to be a part of a fast-paced, growing business then this is the place for you.

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Morning shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kolkata - 700026, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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