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Executive - e Commerce

1 month ago

Chandigarh Chandigarh, India NEXT CARE INC Full time

Develop and implement the e-commerce strategy, including pricing, product assortment, customer acquisition, retention, and digital marketing initiatives.
- Continuously analyze market trends, consumer behavior, and competitor activities to refine e-commerce strategies.
- Lead and manage the e-commerce team, including marketing, web development, and customer service teams.
- Provide mentorship, training, and performance management to direct reports.
- Oversee the design, usability, functionality, and performance of the e-commerce website and mobile app.
- Ensure a seamless, user-friendly shopping experience that drives conversion and maximizes average order value.
- Manage paid media budgets, track ROI, and optimize campaigns for performance.
- Use data analytics tools to monitor e-commerce KPIs, such as conversion rates, customer acquisition costs, sales performance, and customer lifetime value.
- Regularly report on e-commerce performance, present key insights to senior leadership, and adjust strategies accordingly.
- Ensure an exceptional online shopping experience, including order fulfillment, customer service, and after-sales support.
- Implement customer retention initiatives, including loyalty programs and personalized marketing.
- Manage the e-commerce budget, track expenses, and ensure that sales targets and financial goals are met.
- Work with finance and operations teams to ensure accurate forecasting and inventory management.
- Collaborate with product teams to ensure the e-commerce platform is stocked with the right products and offerings.
- Work with IT and development teams to improve website functionality, security, and integration with other business systems.

**Job Types**: Full-time, Permanent

Pay: ₹80,000.00 - ₹100,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

**Experience**:

- E-commerce: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person