Process Trainer

5 months ago

Hyderabad Telangana, India Webhelp Full time

**Training & Quality**

**Location**
- Hyderabad, India***

Job Title:
Process Trainer

**Job Description**:
The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
- Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

**Role and key responsibilities**:

- Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
- Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
- Accountable for achieving individual training performance metrics.
- Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
- May support Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aids
- Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
- Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
- Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.

**Key Skills and knowledge**:

- Strong Technical knowledge and know-how for products supported by the Process.
- Excellent written & verbal communication skills
- Strong customer service aptitude
- Strong Excel & Analytical skills shall be an added advantage.
- Being flexible, sensitive and open minded when dealing with customers.
- Knowledge of Fantasia Mobility Devices; Knowledge of latest Operating Systems
- Knowledge of Client Policies and Processes (Software policies, Hardware policies & Warranty)

**Educational qualification**:

- Graduate or Preferred Technical Graduate

**Disclaimer:

- **

**Location**:
IND Hyderabad - Unit No. 601, 6th Flr, Maximus Building 2A

Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Process Trainer

    1 month ago

    Hyderabad, Telangana, India Cocentrus Full time

    We are Hiring for **Process Trainer** In **Hyderabad** Location. Please find the job responsibility as below: **Job Profile** :Process Trainer **Experience**: 2 Years **Shift Timing **: Rotational Shifts **Budget** : Upto 8LPA - Minimum 1 year of domain experience( Stock Broking) as a Trainer. - Qualification - Graduation is mandatory. Pay: ₹40,000.00...

  • Process Trainer

    5 months ago

    Hyderabad, Telangana, India Hrh Next services pvt ltd Full time

    Greetings form HRH Next. We have urgent requirement for process trainer. Role:Process trainer. languges:English,Hindi,Telugu,Malyalam,Tamil,Kannada. work location :Hyderabad Abids **Job description of Trainer**: **Roles & Responsibilities** Provide foundation and process training to new joiners in the organization, Ability to maintain and update...

  • Process Trainer

    5 months ago

    Hyderabad, Telangana, India Manning Consulting Full time

    Hiring for permanent On-Role job 'Process trainer - Technical ' in US MNC - **Qualification**:_ - _Any graduate with 1 Year of Process Training Exp can apply._ - _5 days wokring || 2 offs _ - _Salary Upto 5.8 LPA._ - _Rotational Shifts._ - _Need immediate joiners ( 0 -15 Days )_ - _Location : Hyderabad._ To Apply Call Deepak 93102-47987 **Job Types**:...

  • Process Trainer

    1 month ago

    Hyderabad, Telangana, India IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Process Trainer

    2 months ago

    Hyderabad, Telangana, India Recrudo Labs Full time

    **Job Summary**: The Process Trainer will be responsible for designing, delivering, and assessing training programs for employees in the Business Process Outsourcing (BPO) industry, specializing in Life Insurance and Stock Broking domains. This role focuses on enhancing the operational efficiency and product knowledge of the employees while ensuring...

  • Process Trainer

    2 months ago

    Hyderabad, Telangana, India MoSahay Associate Full time

    **Job Types**: Full-time, Permanent Pay: ₹416,057.16 - ₹563,476.25 per year **Benefits**: - Provident Fund Schedule: - Rotational shift Supplemental Pay: - Performance bonus **Education**: - Bachelor's (required) **Experience**: - Process Trainer BPO: 2 years (required) - Stock broking: 2 years (required) - Life insurance: 2 years...

  • Banking Process Trainer

    5 months ago

    Hyderabad District, Telangana, India Sreemantra Technologies Pvt. Ltd Full time

    Greetings!!!!!! **Open Positions**: - Soft Skills Trainer - IT Trainer - Banking Process Trainer - Retail Logistic Trainer CTC : Upto 3L pa **Required Criteria**: - Should have minimum of 6 month experience or above on hiring domains - Evaluate students performance to gauge where skills are lacking - Research new teaching methods to easier...

  • Process Trainer

    5 months ago

    Bowenpally, Hyderabad, Telangana, India RStaffing Full time

    **Description** We are seeking a highly skilled and motivated Process Trainer to join our team in the BPO service industry. As a Process Trainer, you will be responsible for ensuring that all employees are equipped with the necessary skills and knowledge to deliver high-quality service to our clients. In this role, you will be responsible for designing,...

  • Process Trainer

    2 weeks ago

    Jubilee Hills, Hyderabad, Telangana, India Rangvarsha Sarees Full time

    PROCESS TRAINER- MALE CANDIDATE ONLY I, Role (PT) - Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing - training sessions for new hires. If you're familiar with teaching soft skills like negotiation and problem-solving, wed like to meet you. - Develop programs and curriculum for...

  • Process Trainer

    5 months ago

    Hyderabad, India Hrh Next services pvt ltd Full time

    Greetings form HRH Next. We have urgent requirement for process trainer. Role:Process trainer. languges:English,Hindi,Telugu,Malyalam,Tamil,Kannada. work location :Hyderabad Abids **Job description of Trainer**: **Roles & Responsibilities** Provide foundation and process training to new joiners in the organization, Ability to maintain and update...

  • Process Trainer

    2 months ago

    Hyderabad, Telangana, India The October Company Full time

    **PROCESS TRAINER**: **Requirement**: - **2 Yrs. of experience in a BPO on paper, minimum 1 year of domain experience( Life Insurance or Stock Broking) as a Trainer.**: - Qualification - Graduation is mandatory. **Work Location - Hyderabad(Hitech City)** **Speak to the employer : 98712 95875, WhatsApp - 74283 03194** Pay: ₹30,000.00 - ₹40,000.00 per...

  • Product & Process Trainer

    5 months ago

    Hyderabad, Telangana, India yaxis Full time

    **Basic criteria for Trainer position**: - Location of work - Hyderabad - Full-time employee - ** Should possess good communication skills**: - Preferred areas of training in product sales/process/employee development/quality coaching **Job Role and Responsibilities**: - Mentor the new employees for 30 days basis the Academy curriculum and make them...

  • Process Trainer

    2 weeks ago

    Hyderabad, Telangana, India Recrudo Labs Full time

    Job Title: Process TrainerJob Summary:We are seeking a skilled Process Trainer to join our team at Recrudo Labs. As a Process Trainer, you will play a critical role in ensuring that employees are equipped with the knowledge and skills required to perform their roles effectively.Key Responsibilities:Develop and deliver training programs for new and existing...

  • Process Trainer

    5 months ago

    Malkajgiri, Hyderabad, Telangana, India Teleperformance Full time

    Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff. - Provide inputs for training to assist reducing the learning curve of new hires - Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques. - Conduct...

  • Process Trainer

    3 weeks ago

    Hyderabad, Telangana, India Firstsource Full time

    Firstsource, a leading provider of customized Business Process Management (BPM) services, is seeking a skilled Process Trainer to join their team. As a Process Trainer, you will be responsible for conducting process refresher programs, sourcing new programs to close gaps in process and soft skills, and designing modules for creative thinking and tool use.The...

  • Process Trainer

    3 weeks ago

    Hyderabad, Telangana, India Recrudo Labs Full time

    Job SummaryWe are seeking a highly skilled Process Trainer to join our team at Recrudo Labs. As a Process Trainer, you will play a critical role in ensuring that employees are equipped with the knowledge and skills required to perform their roles effectively.Key ResponsibilitiesDesign and deliver training programs that align with the organization's processes...

  • Process Trainer

    2 weeks ago

    Hyderabad, Telangana, India Recrudo Labs Full time

    Job SummaryWe are seeking a highly skilled Process Trainer to join our team at Recrudo Labs. As a Process Trainer, you will play a critical role in ensuring that employees are equipped with the knowledge and skills required to perform their roles effectively.Key ResponsibilitiesDesign and deliver training programs that align with the organization's processes...

  • Process Trainer

    5 months ago

    Hyderabad, India Teleperformance Full time

    Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff. - Provide inputs for training to assist reducing the learning curve of new hires - Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques. - Conduct...

  • Process trainer

    1 day ago

    Hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Process Trainer

    5 months ago

    Hyderabad, India Hearing Solutions Pvt Ltd Full time

    **PROCESS TRAINER** Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you. **Responsibilities** - Develop programs and curriculum for the...