Bpo Quality Auditor
1 week ago
**Job description**
**Job Title**: Quality Auditor (Multiple Vacancies)
**Job Type**: Full-time, Work from Home
**Experience**: Minimum 1 Year
**Key Responsibilities**:
- Provide feedback and suggestions for process improvements to reduce DSAT and enhance CSAT.
- Maintain and manage reports on performance metrics.
- Collaborate with teams to address any gaps in quality and ensure customer service excellence.
- Monitor and evaluate performance against established KPIs.
- Ensure adherence to client-specific requirements and internal quality policies.
**Required Skills & Qualifications**:
- **Experience**: Minimum 1 year of experience in quality auditing or a similar role
- **Communication**: Excellent English communication skills, both written and verbal.
- **Writing Skills**: Strong writing ability to provide clear, actionable feedback.
- **Technical Skills**: Basic knowledge of Excel (data management, reporting, and analysis).
- **Languages**: Proficiency in Hindi, English, Kannada, Tamil, Telugu, or Malayalam.
**Virtual Interview**:
**Time**: 09:30 AM to 06:30 PM (Flexible)
**Mode**: Virtual (Online)
**How to Apply**:
**Contact person Name: Utprekshi**
**Contact Number**: 89203 31624
**Why Join Us?**
- Work from the comfort of your home
- Be part of a dynamic team focused on improving customer experience.
- Opportunity to grow with a leading quality management organization.
**Salary**: ₹27,000 to ₹30,000 per month
Pay: ₹27,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
**Experience**:
- Call Quality: 1 year (preferred)
Work Location: Remote
**Speak with the employer**
+91 89203 31624
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