Implementation Executive-malyalam Speaking

3 weeks ago

Bengaluru Karnataka, India Tarnea Technology Solutions Private Limited Full time

Customer Success Executives (CSE - Malyalam)

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” - Douglas Adams

At Tarnea, we believe a sale is just the beginning of a relationship with a customer. We see our CSEs as the ambassadors of the company. The CSEs build a relationship of goodwill and respect with the customers. You will be the fulcrum for building the brand value of the company.

Is this in your DNA too? Do you thrive in building relationships with diverse groups of people? Do you yearn to see your efforts and hard work as a CS professional, result in a grateful smile from your customers? Do you seek to break out of the mould? To work on building a great brand? To work on transformative technology products? Gain experience in traditional and digital marketing from the frontlines. To work on transformative technology products? To take innovative technology products to digitally underserved markets?

Do you have the fire in the belly to become a “CSE”?

Are you ready for the high adrenalin of a fast-paced start-up environment? Then read on

About Tarnea Technology Solutions

Tarnea Technology Solutions is a B2B company ushering a convergence of Retail-Tech with Digital Payments and FinTech. The company’s pioneering creation, the Tarnea SmartMile® platform is India’s first and the largest cloud-based platform for the pharmaceutical value chain in India. The platform enables "brick-and-mortar" retail outlets to become omnichannel retailers and be able to run their business online. For the first time, SME retailers have a technology platform to match the very best in the world.

About The Role

Location: This is an office-based role in Bangalore

permanent

No of Positions:1

This is a techno-marketing role via telecalling and chat support.

Here is an indicative list of responsibilities,
- You will help customer start their digital journey with the app installation and configuration.
- Configure retailer's digital presence across Google and social media.
- Build and catalogue the profile of the digital customers
- Create marketing programs such as offers and promote the offers with the retailer’s end customers
- Engage the retailer to create new customer offers and promote it
- Explain new product features and train the retailers to use the feature
- Constantly engage with the retailer to ensure app usage
- Drive renewals
- Update retailers with periodic reports and performance of their online store
- Support retailers with their online initiatives through the Tarnea App
- Build referrals and positive testimonials from the retailers

About you
- You are a recent graduate in any stream.
- You have sound technical knowledge to handle mobile phones, install apps, and handle social media configurations.
- You have 2-3 years of experience in providing technical support or pre-sales based on Android apps.
- You enjoy developing and maintaining deep professional relationships.
- You are a people person and can easily befriend even strangers.
- You are a good listener and would like to help people
- You are proficient in Malyalam
- You have good written and verbal skills in English
- Go-getter attitude and brave enough to communicate with 40-50 people daily

**Salary**: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- We must fill this position urgently. Can you start immediately?
- Are you willing to undertake an aptitude test?
- Are you comfortable commuting to this job's location (6 days a week)?
- Please mention languages that you speak?

**Education**:

- Bachelor's (required)

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