Executives

2 weeks ago


Pune, India EXL Full time

ExecutivesEXL/E/635863
UtilitiesPune
Required Experience
- 1 - 4 Years
- Posted On
- 07 Mar 2023
Basic Section- Number Of Positions- 3- Band- A1- Band Name- Executives- Cost Code- D006444- Campus/Non Campus- NON CAMPUS- Employment TypeRequisition Type- Backfill- Complexity Level- Voice CEF B1 Complexity Level 2)- TAT- 42- Created By- Kunal Koul- Organisational- Group- Operations Management- Sub Group- Emerging Business Unit- Organization- Utilities- LOB- Voice- SBU- Operations- Country- India- City- Pune- Center- Pune- SkillsSkill

ENGLISH COMMUNICATION

CUSTOMER CENTRICITY

TELEPHONE SKILLS

Minimum Qualification

10+2

INTERMEDIATE

Certification

No data available
- Job Description- Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited
- Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks
- Enquiries from international customers relating to orders not received and order tracking and returns - multiple languages required including English, German, Mandarin and Arabic
- Admin ranging from adjusting customer accounts through to sending mass customer communications
- WorkflowWorkflow Type
- Voice


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