Subject Matter Expert

2 weeks ago

Pune, India Lancesoft Full time

**Subject Matter Expert**:
**Infosys JD**

**Role Information**

Subject Matter Expert

**Role Designation**

SME

**Position Summary**

Provide advance level technical support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.

Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling

Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage. Classifying public, private, obsolete and restricted knowledge articles.

Supports the team lead in identifying and developing training needs and contents, reviews and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of Infosys.

Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills

**Required skill set**

**General Knowledge & Skills**
- Good a**Subject Matter Expert**:
**Infosys JD**

**Role Information**

Subject Matter Expert

**Role Designation**

SME

**Position Summary**

Provide advance level technical support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.

Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling

Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage. Classifying public, private, obsolete and restricted knowledge articles.

Supports the team lead in identifying and developing training needs and contents, reviews and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of Infosys.

Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills

**Required skill set**

**General Knowledge & Skills**
- Good analytical ability and excellent communication skills
- An eye for detail to determine the root cause of an issue, to identify methods to avoid repeat contacts
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
- Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
- Comfortable in engaging the client on discussion about current performance and improvement ideas
- Experienced in a coaching role
- Displays superb customer service skills and capabilities

**Job duties and responsibilities**
- Transition Coordination - Process definition & documentation
- Process & SLA Compliance
- Customer Interaction - Escalation management
- Knowledge Management
- Identify Process Re-engineering/transformational opportunities and participate in the initiatives
- Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc.nalytical ability and excellent communication skills
- An eye for detail to determine the root cause of an issue, to identify methods to avoid repeat contacts
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
- Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
- Comfortable in engaging the client on discussion about current performance and improvement ideas
- Experienced in a coaching role
- Displays superb customer service skills and capabilities

**Job duties and responsibilities**
- Transition Coordination - Process definition & documentation
- Process & SLA Compliance
- Customer Interaction - Escalation management
- Knowledge Management
- Identify Process Re-engineering/transformational opportunities and participate in the initiatives
- Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc.

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

  • Subject Matter Expert

    1 week ago

    Pune, India Vaishvik Shodh Pvt Ltd Full time

    **Job Title: - **Primary School Subject Matter Expert (Exp: - 2 + Years) **A.** **B. Roles and Responsibilities**: **1.** **Curriculum Planning**: - Develop and implement comprehensive curriculum plans for Environmental Studies (EVS), Humanities, and English for primary grades (1 to 5). - Align curriculum with educational standards and learning...

  • Sme (Subject Matter Expert)

    3 weeks ago

    Pune, India CSHRS Full time

    salaryFinancethe FREE RECUITMENT We are hiring for Education portal **( Remote Position )** **Subject Matter Expert (Accounting, Fianace,**Computer Science or **Mathematics)** **Qualification - **Education: A Master Maths/ Computer/ Commerce is required; Both experienced professionals and fresh graduates are encouraged to apply. **Experience - **0 - 4...

  • Canadian Mortgages- Subject Matter Expert

    2 months ago

    Pune, India Synergy plus business consultancy Full time

    Canadian Mortgage - Subject Matter Expert (SME) **Position: Canadian Mortgage Subject Matter Expert (SME)** **Role: Subject Matter Expert (SME)** **Key Qualifications**: - Minimum 5+ years of experience in BFSI/BPO/Canadian Mortgage Industry (for SME) / 7+ years (for SME)** **- Minimum 18+ months of Canadian mortgage Underwriter / Post Closing experience...

  • Subject Matter Expert

    3 weeks ago

    Kalyani Nagar, Pune, Maharashtra, India E42 Full time

    **Who we are**: Having worked with more than 60 enterprises, bringing their business process automation idea to life - we, at E42 are digitally transforming enterprises making them intelligent one AI worker at a time. This means not just huge cost savings but also enhancing user experiences **E42 is a no-code platform** to build AI co-workers...

  • Subject Matter Expert

    1 day ago

    Hinjewadi, Pune, Maharashtra, India Lurnigo Full time

    Job description Job Title: Sr Subject Matter Expert (SME) - English, Maths, and STEM **Responsibilities**: - Design and develop curriculum and educational materials for K-12 standardized English, Maths, and STEM and test preparation ( SAT, ACT, PSAT, AP's ( Calculus, Statistics, Physics, Chemistry, Biology) - Create an extensive in-house question bank to...

  • Subject Matter Expert

    6 days ago

    Pune, Maharashtra, India Saaki Argus & Averil Consulting Full time

    Experience - 5+ YearsLocation -PuneMode - HybridRole- subject matter experts who has Proficiency in systems engineering and requirements management.KEY Skills Preferred Understands Technical System Requirements well and effectively flows down them down into detailed Subsystem/Unit requirements. Good understanding of software and hardware systems...

  • Subject Matter Expert

    2 weeks ago

    Pune, India Byline Learning Solutions Full time

    **Job Title**:Information and Communication Technology (ICT) Subject Matter Expert (SME) **Location**:Pune (On-site) **Job Type**:Full-Time **About Us**: Byline Learning is a leading educational content provider committed to delivering high - quality resources for students, teachers, and educational institutions worldwide. We are seeking a dedicated and...

  • Subject Matter Expert

    5 days ago

    Pune, Maharashtra, India Saaki Argus & Averil Consulting Full time

    Experience - 5+ Years Location -Pune Mode - Hybrid Role - subject matter experts who has Proficiency in systems engineering and requirements management. KEY Skills Preferred • Understands Technical System Requirements well and effectively flows down them down into detailed Subsystem/Unit requirements. • Good understanding of software and hardware...

  • Subject Matter Expert

    4 days ago

    Pune, Maharashtra, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! - About Us: At Qualys, we're on the lookout for an exceptional Senior Subject Matter Expert in Container and Cloud Security Engineering. If you're a tech-savvy storyteller with a passion for securing Modern Cloud and Container services, we...

  • Matter - Engineering Manager - Java/React.js

    3 weeks ago

    Pune/Ahmedabad, India Matter Motors Full time

    We at Matter are looking for an Engineering Manager.Location : Pune/AhmedabadExperience : 10+ years Expert knowledge of the SW Development, Related Architecture, Platforms, QA Processes, CI, CD Pipelines etc. Should have worked as a Key Developer in the past on the website projects. Expert in Understanding Architectural depth and should be able to draw the...

  • Matter - Engineering Manager - Java/React.js

    2 months ago

    Pune,Ahmedabad, India Matter Motors Full time

    We at Matter are looking for an Engineering Manager.Location : Pune/AhmedabadExperience : 10+ years Expert knowledge of the SW Development, Related Architecture, Platforms, QA Processes, CI, CD Pipelines etc. Should have worked as a Key Developer in the past on the website projects. Expert in Understanding Architectural depth and should be able to draw the...

  • Matter - Engineering Manager - Java/React.js

    3 weeks ago

    Pune/Ahmedabad, Maharashtra, India Matter Motors Full time

    We at Matter are looking for an Engineering Manager.Location : Pune/AhmedabadExperience : 10+ yearsExpert knowledge of the SW Development, Related Architecture, Platforms, QA Processes, CI, CD Pipelines etc.Should have worked as a Key Developer in the past on the website projects.Expert in Understanding Architectural depth and should be able to draw the...

  • Matter - Engineering Manager - Java/React.js

    2 months ago

    Pune/Ahmedabad, Maharashtra, India Matter Motors Full time

    We at Matter are looking for an Engineering Manager.Location : Pune/AhmedabadExperience : 10+ yearsExpert knowledge of the SW Development, Related Architecture, Platforms, QA Processes, CI, CD Pipelines etc.Should have worked as a Key Developer in the past on the website projects.Expert in Understanding Architectural depth and should be able to draw the...

  • Matter - Engineering Manager - Website & SaaS Solutions

    3 weeks ago

    Pune/Ahmedabad, India Matter Motors Full time

    We at Matter are looking for an Engineering Manager.Kindly go through the JD below.Location : 10+ years Expert knowledge of the SW Development, Related Architecture, Platforms, QA Processes, CI, CD Pipelines etc. Should have worked as a Key Developer in the past on the website projects. Expert in Understanding Architectural depth and should be able to draw...

  • Matter - Engineering Manager - Website & SaaS Solutions

    2 months ago

    Pune,Ahmedabad, India Matter Motors Full time

    We at Matter are looking for an Engineering Manager.Kindly go through the JD below.Location : 10+ years Expert knowledge of the SW Development, Related Architecture, Platforms, QA Processes, CI, CD Pipelines etc. Should have worked as a Key Developer in the past on the website projects. Expert in Understanding Architectural depth and should be able to draw...

  • Subject Matter Expert

    3 weeks ago

    Pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! About Us: At Qualys, we're on the lookout for an exceptional Senior Subject Matter Expert in Container and Cloud Security Engineering. If you're a tech-savvy storyteller with a passion for securing Modern Cloud and Container services, we...

  • Subject Matter Expert

    1 month ago

    Pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! About Us: At Qualys, we're on the lookout for an exceptional Senior Subject Matter Expert in Container and Cloud Security Engineering. If you're a tech-savvy storyteller with a passion for securing Modern Cloud and Container services, we...

  • Subject Matter Expert

    5 days ago

    Pune, Maharashtra, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world About Us: At Qualys, we're on the lookout for an exceptional Senior Subject Matter Expert in Container and Cloud Security Engineering. If you're a tech-savvy storyteller with a passion for securing Modern Cloud and Container services, we...

  • Subject Matter Expert

    5 days ago

    Pune, Maharashtra, India Telstra Full time

    Employment TypePermanentClosing Date29 Apr :59pmJob TitleSubject Matter Expert - Service OperationsJob SummaryAs a Technical Expert, you can't resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure...

  • Subject Matter Expert

    3 weeks ago

    Pune, India Tudip Technologies Full time

    **About Company**: Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable...