Process Associate
3 days ago
Responsibilities
Working in Night Shift for US Medical Billing Process.
Shift timings: 6;30 PM to 3:30 AM IST
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling patient calls, doctor office calls, insurance office calls.
- Identify the needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets
Requirements and skills
- Strong phone and verbal communication skills along with active listening
- Good computer knowledge, basics of excel and word is must.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school pass / degree
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹16,000.00 - ₹18,000.00 per month
**Benefits**:
- Paid time off
- Provident Fund
Schedule:
- Night shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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