IT Assistant
3 weeks ago
Are you tech-savvy with a passion for troubleshooting and assisting colleagues in overcoming technical challenges? Join our team as an IT Assistant and play a vital role in ensuring seamless IT operations across our organization.
Roles and Responsibilities:
Technical Support:
- Provide frontline support to company employees for resolving technical issues related to devices, connectivity, storage, and access.
- Utilize your in-depth understanding of basic computing processes to troubleshoot and resolve IT-related problems promptly.
Collaboration:
- Work closely with IT Head to understand the organization's IT policies and guidelines.
- Collaborate with team members to ensure effective communication and coordination in addressing technical concerns.
Problem Resolution:
- Diagnose and resolve hardware and software issues, ensuring mínimal disruption to workflow.
- Escalate complex technical issues to the IT Head for further assistance and resolution.
IT Compliance:
- Ensure adherence to IT policies and guidelines established by the organization.
- Assist in monitoring and maintaining IT infrastructure to meet security and compliance standards.
Documentation:
- Keep detailed records of technical issues, resolutions, and preventive measures.
- Support IT Head in maintaining accurate documentation related to IT processes and procedures.
**Requirements**:
- Proven experience in providing IT support to end-users.
- Strong troubleshooting skills and a good understanding of basic computing processes.
- Excellent communication and interpersonal skills.
- Ability to follow instructions and carry out tasks as directed by the IT Head.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
**Experience**:
- HR: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Ramanathapuram, Tamil Nadu (required)
Ability to Relocate:
- Ramanathapuram, Tamil Nadu: Relocate before starting work (required)
Work Location: In person
