L2 Support

2 months ago

Bengaluru, India IBM Full time

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Responsibilities: must include but not limited to
- Provide remote troubleshooting and analysis assistance for usage and configuration questions
- Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
- Identify known defects and fixes to resolve problems
- Develops best practice articles and support utilities to improve support quality and productivity
- Respond to escalated customer calls, complaints, and queries The job will require flexible schedule to ensure 24x7 support operations and weekend on-call coverage, including extending/taking shift to cover North America working hours.

Required Technical and Professional Expertise

Following minimum experience are required for the role
- Must have worked in at least 6 years on data protection or storage software’s as administrator or solution architect or client server technologies.
- Must be familiar with and able to interpret complex software problems that span across multiple client and server platforms including UNIX, Linux, AIX, and Windows. Focus on storage area networks (SAN),network protocols, Cloud, and storage devices is preferred.
- Hands on experience with storage virtualization is a plus.
- Professional experience with Software Support
- Excellent communication skills - both verbal and written
- Provide remote troubleshooting and analysis assistance for usage and configuration questions

Preferred Personal skills:

- Excellent organizational skills
- Good analytical and problem solving skills
- Ability to work within a team
- Strong customer driven focus
- Good presentation skills
- Ability to listen to clients and understand both situational and technical issues
- Focused & Results orientated
- Accuracy and attention to details

Preferred Technical and Professional Expertise
- At least 2-3 years of in-depth experience with Spectrum Protect or its competiton products in data protection domain
- Working knowledge on RedHat, Openshift or Ansible administration will be preferred.
- Good in networking and troubleshooting.
- Cloud Certification will be added advantage.
- Knowledge about Object Storage and Cloud Storage will be preferred.

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

  • L2 Support

    2 days ago

    Bengaluru, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • L2 Support

    1 month ago

    Bengaluru, India Nityo Infotech Full time

    Kindly find below JD and company detailsTech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems.(L2 Support)Job...

  • L2 Support

    2 months ago

    Bengaluru, India Nityo Infotech Full time

    Kindly find below JD and company detailsTech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems.(L2 Support)Job...

  • L2 It Support Engineer

    1 month ago

    Bengaluru, India Nityo Infotech Full time

    L2 IT Support EngineerRequirements •Should have worked in IT Support for 3 years to 6 years as L2 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...

  • Payments Production Support

    1 month ago

    Bengaluru, Karnataka, India growel softech Full time

    Job Skill: - Payments Production support - L2 (IT Production Support + Payment Domain / Banking domain experience ) Location - Bangalore Grade - C1 /C2 Experience: - 6 to 12 yrs Budget: - 24 LPA Experience: - Immediate to 30 Days 1 JOB TITLE - PRODUCTION SUPPORT-L2- PAYMENTS 5 PRINCIPAL ACCOUNTABILITIES KEY PERFORMANCE INDICATORS

  • L2 It Support Engineer

    2 months ago

    Bengaluru, India Nityo Infotech Full time

    L2 IT Support EngineerRequirements •Should have worked in IT Support for 3 years to 6 years as L2 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...

  • L2 IT support Executive

    2 weeks ago

    Bengaluru, India Resillion Full time

    Job DescriptionRole: IT Support Associate Location: Bangalore (Hybrid Mode) Experience Range: 4-6 Years Required Skills & Responsibilities: 4-6 years of experience working in Service Desk for L2/ System Analyst for L2Provides the Second-line of technical support via telephone, email and remote-connect methods for hardware, network, systems, and software...

  • L2 Application Support Engineer

    3 weeks ago

    Bengaluru, India Yucca Scalian Group (Yucca IT Solutions) Full time

    Candidates Profile :5+ years of experience in L2 Application supportTechnical SkillsThe candidate should have a minimum of5+ yearsof experience inL2 supportShould have atleast 2 years experience in Leading a teamWorking Knowledge of Java, JDBC, SQL and SQL queries is mandatoryA basic understanding of HTML is requiredA basic understanding of Linux, Commands,...

  • L2 IT Support Executive

    1 week ago

    Bengaluru, Karnataka, India Commissum Full time

    **Company Description**: **_ Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media...

  • L2 Support

    4 days ago

    Bengaluru, India Getinz Full time

    **#HiringforRealEstateERPManagementSoftwareCompany #Dotnet #ERPSoftware** **Job Role**:L2 Support **Experience**: 2 - 8 yrs **Location**:Bangalore **Work Mode**:Work form Office - Our client is a leading provider of Real Estate and Construction Management Software. - An award winning ERP software - is used daily by over 50,000+ users to manage complex...

  • L2 IT support Executive

    1 week ago

    Bengaluru, India Resillion Full time

    Job DescriptionRole: IT Support AssociateLocation: Bangalore (Hybrid Mode)Experience Range: 4-6 YearsRequired Skills & Responsibilities:4-6 years of experience working in Service Desk for L2/ System Analyst for L2Provides the Second-line of technical support via telephone, email and remote-connect methods for hardware, network, systems, and software...

  • L2 Application Support Engineer

    3 weeks ago

    Greater Bengaluru Area, India Yucca Scalian Group (Yucca IT Solutions) Full time

    Candidates Profile : 5+ years of experience in L2 Application support Technical Skills The candidate should have a minimum of 5+ years of experience in L2 support Should have atleast 2 years experience in Leading a team Working Knowledge of Java, JDBC, SQL and SQL queries is mandatory A basic understanding of HTML is required A basic understanding...

  • L2 Support + Devops Engineer

    2 weeks ago

    Bengaluru, India Accion Labs Full time

    We have opening for L2 Support + Devops Engineer inAccion LabsExperience: 2 to 5yearsLocations: Pune / Bangalore / Mumbai / Hyderabad / NoidaMust Have skills:Windows and Linux Server AdministrationAbility to follow and update Runbooks / SOPsAbility to read, execute scripts as necessaryProblem Solving and Analytical skillsNetwork concepts - Ping, Traceroute,...

  • L2 Application Support Engineer

    3 weeks ago

    Greater Bengaluru Area, India Yucca Scalian Group (Yucca IT Solutions) Full time

    Candidates Profile : 5+ years of experience in L2 Application support Technical SkillsThe candidate should have a minimum of 5+ years of experience in L2 supportShould have atleast 2 years experience in Leading a teamWorking Knowledge of Java, JDBC, SQL and SQL queries is mandatoryA basic understanding of HTML is requiredA basic understanding of Linux,...

  • L2 Support + Dotnet Core + Azure Function, Azure

    4 weeks ago

    Bengaluru, India Black & White Business Solutions Full time

    **Job Information**: Industry **IT Services** *** Province **Karnataka** *** City **Bangalore North** *** Postal Code **560001** *** Country **India** We have opening for **L2 Support + Dotnet Core + Azure function, Azure App service + MVC **with one of our client. Pls find the details below. **L2 Support + Dotnet Core + Azure function, Azure App...

  • L2 IT support Executive

    1 week ago

    Bengaluru, India MPC Moving Picture Company Full time

    Company DescriptionResillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media content and...

  • SAP Concur L2 Support

    4 weeks ago

    Bengaluru, India Black & White Business Solutions Full time

    **Job Information**: Industry **IT Services** *** Province **Karnataka** *** City **Bangalore** *** Postal Code **560001** *** Country **India** **Work location**: Prathik Tech Park, Electronic City Ph-1, Bengaluru, Karnataka. **Shift timings**: Rotational **Total experience required**: 2- 6 yrs **SAP Concur L2 Support**: - Responsible for the...

  • L2 Remote Support Specialist

    1 week ago

    Bengaluru, India Hemmersbach Full time

    Your skillsGood general understanding of IT principles such as Networks, Hardware and Domains Working knowledge of leading softwareC1 relevant languageExperience in End User software troubleshootingGood working knowledge of Windows Operating system and related software and applicationsYour TasksProvide Excellent Remote L2 IT SupportS/W installation /...

  • Software Engineer L2-Support

    2 weeks ago

    Bengaluru, India Vinz Global Full time

    We are seeking a highly skilled and experienced L2 Support Specialist to join our dynamic team.Work from office : Bangalore LocationTimings : 12pm to 9pmBachelor’s degree in computer science, Information Technology, or related field.Candidate should have 4+ Yrs.  experience in L2 Supportknowledge of Java, JDBC, simple queriesBasic understanding of...

  • L2 Application Support

    4 weeks ago

    Bengaluru, Karnataka, India CGI Full time

    Company Profile: Job Title: L2 Application Support Experience: 4+ Years Main location: Bangalore, KA India Position ID: J0324-0184 Employment Type: Full Time Qualification: Bachelor's degree in computer science or related field or higher with relevant experience. Assignment Description: - 0-3 years of Technical Support/Application support experience -...