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Customer Response Executive
2 weeks ago
**Job Title: Customer Relationship Executive**
**Key Responsibilities**:
- Build and maintain strong relationships with our clients through regular communication and excellent customer service.
- Serve as the primary point of contact for client inquiries, concerns, and feedback, ensuring prompt and effective resolution of issues.
- Work closely with our tax and compliance management team to understand our client’s needs and provide tailored solutions to meet their specific requirements.
- Monitor client satisfaction levels and proactively identify areas for improvement to enhance our services and ensure client retention.
- Collaborate with other teams within the company, such as sales and marketing, to support business growth and achieve organizational goals.
- Maintain accurate client records, including contact information, service agreements, and billing details.
**Requirements**:
- Bachelor's or Master’s degree in business, accounting, or a related field.
- Minimum of 6 months of experience in a customer service or customer relationship management role, preferably in the tax or compliance industry.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to build and maintain strong client relationships and provide excellent customer service.
- Ability to work independently and as part of a team to meet organizational goals.
- Prior experience in Microsoft Office and customer relationship management (CRM) software.
- Strong organizational skills and attention to detail.
**Salary**: ₹18,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Language**:
- English (preferred)
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