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E-commerce Business Associate

6 months ago

Indore, India Evitamin Business Consulting Pvt. Ltd. Full time

**Job Title: E-Commerce Business Associate**

We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience.

**Job Objectives**

l To retain long-term consumer relationships

l Coordinate with the E-Commerce Manager in planning promotional offers and product discounts

l Organize e-commerce activities

**Roles & Responsibilities**
- Managing Online Portals of the clients
- Manage online e-commerce accounts of clients
- Respond to customer web inquiries regarding online merchandise or service orders
- Assists customers with product selection, answer basic questions and suggest various product options that are available.
- Understanding client problems
- Ensures prompt and proper resolution of client queries by providing additional information or escalating the issue
- Take accountability and responsibility for the work assigned

**Competencies Required**
- Excellent written and verbal communication skills
- Proficiency in MS Office and relevant software
- Excellent organizational and time management skills
- Ability to work collaboratively with other departments
- Handle multiple projects/assignments at the same time
- Build client relations

**Preferred Education**

Any Graduate or Post Graduate (BE/BBA/MBA)

**Work Location & Job Type**

You’ll be required to work full-time from our head office in Indore

**Salary**: ₹15,000.00 - ₹22,000.00 per month

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- E-commerce: 1 year (preferred)
- total work: 1 year (preferred)