Associate Technician

1 month ago

Chennai, India KBR Full time

**Title**:
Associate Technician - IT Networks

The NOC technician will provide the first line of support as an integral part of a Global Enterprise Network Operations Center. Utilizing various toolsets, the NOC technician will oversee proactive monitoring and support of the KBR network

infrastructure

NOC technicians are responsible for carrying out monitoring operations,

while frequently interacting with various support teams. Importantly, NOC technicians must develop a solid understanding of KBR’s products and processes. As you grow in this role, you must be keen to adapt, learn, and able to use your experience and initiative to wrestle a broad range of problems and contribute to the growing success of the KBR Global NOC.

Daily

**duties and key responsibilities**:
Act as the primary interface to business users for all initial IT support issues.

Trouble ticket generation, management, response and escalations.

Deployment and maintenance of network monitoring, analysis and reporting tools

Support Add/Change/Deletes of configuration changes via the KBR change control management systems and processes.

Execute periodic performance customer contact reports

Extend personal capabilities through local training, reading, and technical project work

Participate in a 24x7x365 work rotation.

**Qualification Requirements and Profile**:
**a. Education**:
High School diploma required; advanced technical degrees preferred.

**b. Experience Level**:
Previous Helpdesk/Network/NOC/SOC experience preferred. Experience with ScienceLogic required.

**c: Certifications**:
Network+, Security+, certified or equivalent level of knowledge and must

obtain ITIL (within six months)

**d. Special Requirements**:
Must be a US citizen and able to participate in some after-hours work as needed.

**e. Skills Summary**:
Must be able to analyze problems and conduct effective fault diagnosis while working to resolve issues through resolution.

Must have effective oral and written communication skills as well as excellent interpersonal skills, and the ability to organize and prioritize work.

Basic understanding level of virtualization technology as well as ability to use Microsoft Office products. Linux/UNIX skills ideal but not essential.

Basic level of experience of working on various types of network equipment in an ISP environment, a large NOC or other such company associated with networking.

Self-motivator and clear communicator (written and verbal).

Capable of prioritizing and managing own workload.

Capable of working/using own initiative with mínimal supervision.

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