Guest Relation

5 months ago

Mahabaleshwar, India Ace Consultants Full time

WE ARE HIRING

Job designation:

- Guest Relation : Restaurant

Job location:

- Mahableshwar

**Salary**:

- 20,000-25,000

**Experience**:

- Total experience:

- 4 years of experience in a guest relations or customer service role within the hospitality industry.
- Minimum experience:

- 1 years of experience in a guest relations

Education:

- High school diploma or equivalent required.

Eligibility:

- **ONLY FEMALES**

Skillset:

- Good communication skills
- Proficiency with MS Office

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Profile Introduction**:
Join our dynamic team as a Guest Relations Specialist at [Restaurant Name]. We are committed to providing exceptional dining experiences, and as a Guest Relations Specialist, you will play a crucial role in ensuring our guests feel welcomed and valued. If you have a passion for hospitality, excellent communication skills, and a knack for creating positive guest interactions, we want to hear from you

**Responsibilities**:

- **Guest Engagement**:

- Greet and welcome guests with a warm and friendly demeanor.
- Proactively engage with guests to ensure a memorable dining experience.
- Address guest inquiries, concerns, and special requests in a prompt and professional manner.
- **Reservation Management**:

- Manage restaurant reservations, ensuring accurate bookings and timely confirmations.
- Coordinate with the kitchen and serving staff to accommodate special requests and ensure smooth service.
- **Issue Resolution**:

- Handle guest complaints and concerns with empathy and efficiency.
- Collaborate with restaurant management to resolve issues and maintain guest satisfaction.
- **Feedback Collection**:

- Collect and analyze guest feedback to identify areas for improvement.
- Communicate feedback to the management team to enhance overall guest experience.
- **Upselling and Promotion**:

- Promote restaurant offerings, specials, and loyalty programs to enhance guest engagement.
- Upsell menu items and encourage guests to explore new culinary experiences.

**Requirements**:

- **Communication Skills**:

- Excellent verbal and written communication skills.
- Ability to interact effectively with guests and team members.
- **Customer Service Focus**:

- A passion for providing exceptional customer service.
- Ability to handle challenging situations with grace and professionalism.
- **Organizational Skills**:

- Strong organizational and multitasking abilities.
- Efficient management of reservations and guest interactions.
- **Adaptability**:

- Ability to adapt to a fast-paced and dynamic restaurant environment.
- Flexibility to work evenings, weekends, and holidays.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

Work Location: In person

**Speak with the employer**

+91 8600149039

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