Debt Recovery Agent

**Job Title**:
**CRE - Collections, X bucket to Write Off cases**

Business Unit:
Collections

Department:
Collections

Edu Qualifications:
Undergraduate (SSC or HSC)

Preferred Grade:
1A

Age group:
above 18 years

Designation:
CRE

Min. work experience:
0 - 2 years

Preferred Industry/ sector:
**Any Credit card collections experience preferred. DRA certification mandate.**

**PVR required ( Police Verification Report )**

Salary range(pa)

CTC of 15000 -18000

**CRE**

Role statement (summary of the role in 1 or 2 sentences):
Execute the Collections as per accounts assigned

Core Responsibilities:
Submit proper account of all cash/ cheques/ drafts/ documents collected from the customers against issue of temporary cash receipts/ acknowledgements on a daily basis to the concerned designated person and obtain proper acknowledgement

Dress code to be followed as per policy, behave appropriately and be very courteous to the customers, dealers and attend to work properly

Adhere to the instructions, written and oral, given by superiors in order to complete all required documentation, paper work and submit the same to the concerned with all records properly maintained

Understanding of the collections Policy and effective implementation for X bucket to write off cases

Ensure all the SLA is been met and adhered to & targets assigned are met month on month

Ensure 100% visits with TAT are conducted and the same is recorded on system

Need to ensure the collected payments are deposited and credited into the customers’ accounts within the specified TAT

Need to collect correct phone numbers from the field and update the same during daily review meetings

Competencies:
**Knowledge**:
Awareness of the Client process

Basic understanding of Collections with through knowledge of process & SLAs

**Skills & Abilities**:
Ability to plan & arrange for collection

Cordial & Polite

Field collection experience

Hardworking

Other attributes

Unique Identification Code(UIC)

Collections

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you Have DRA Certificate