Australian Customer Service Process

2 weeks ago

Mumbai, India Tech Mahindra Full time

**Customer Support Executive Responsibilities**:

- Managing customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery
- Possessing excellent product knowledge to enhance customer support.

**Customer Support Executive Requirements**:

- A minimum of 1years experience in Customer Service or BPO.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹36,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Where do you Stay?
- Are you comfortable with Malad location?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (required)
- International voice process: 1 year (required)
- Sales: 1 year (required)

**Language**:

- English (preferred)

Shift availability:

- Overnight Shift (required)

Willingness to travel:

- 100% (required)

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