Confirmation & Settlements Associate

2 months ago

Gurugram Haryana, India NatWest Digital X Full time

Customer Service & Operations, Customer

Confirmation & Settlements Associate
- Gurugram, India- Permanent- Full Time#R-00242304

Join our digital revolution in NatWest Digital X

In everything we do, we work to one aim. To make digital experiences which are effortless and secure.
- So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
- This role is based in India and as such all normal working days must be carried out in India.

Job description

Join us as a Confirmation & Settlements Associate
- You'll have the opportunity to work with and influence a dynamic team, leading the customer support model and principles for them to follow
- Your work will be integral in allowing your team to deliver the complete processing of trade confirmation and settlement
- Hone your communication and collaboration skills, as you’ll be building relationships with key stakeholders across the bank
- We're offering this role at associate level

What you'll do

In this key role, you’ll be making sure that our trade confirmation and settlement specialists have the correct tools, infrastructure and resources to meet stakeholder and customer needs. You’ll identify issues with existing business processes and coordinate with others to make improvements and corrections. We’ll also look to you to represent the bank in industry forums, working groups and conferences to influence industry decisions and strategy.

Additionally, you’ll be:

- Making sure that processes and procedures for trades on the strategic system stack are globally consistent, with any exceptions approved and documented
- Overseeing procedural changes and initiatives and delivering their global implementation
- Contributing to the design of key projects and new product onboarding
- Maintaining an up to date understanding of the global business and developing relationships with all operating centres and key stakeholders

The skills you'll need

We’re looking for a professional with an MBA and significant experience of working in a similar role and environment. You’ll have excellent interpersonal skills and the ability to adapt your communication style to suit all audiences.

You’ll also need:

- Excellent leadership and motivation skills, with the ability to inspire confidence in teams
- The ability to build and foster a culture of continuous improvement and continually review delivery channels
- Strong stakeholder management skills

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