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Quality Executive
2 months ago
**Roles and Responsibilities**
- Audit calls, chats etc.
- To conduct regular Feedback sessions for the Agents.
- To conduct calibration sessions with operations team.
- Generating daily, weekly & monthly Quality Reports.
- Should have basic knowledge of excel, power-point and Quality Tools.
- Providing training to agents on quality parameters, KRA's and expectations.
- Min Work Experience 1-5yrs
- Experience in call auditing / quality
- Salary - upto - 3lpa
- Key Skills
quality reporting
Call Monitoring
Call Quality
Call Audit
Quality Analysis
Quality Audit
Quality Assurance
quality tools
Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
Any Graduate
- PG:
Any Postgraduate
Company Profile
- Agile Ventures
- Saas based company
- Company Info
Contact Company:
Agile Ventures
Reference Id:
100122
Website:
**Salary**:
2,00,000 - 3,25,000 P.A.
**Industry**:
BPO / Call Centre
**Department**:
Quality Assurance
**Role Category**:
Business Process Quality
**Role**:
Call Quality Analyst
**Employment Type**:
Full Time, Permanent
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