Quality Executive

2 months ago


Gurgaon, India Agile Consulting Full time

**Roles and Responsibilities**
- Audit calls, chats etc.
- To conduct regular Feedback sessions for the Agents.
- To conduct calibration sessions with operations team.
- Generating daily, weekly & monthly Quality Reports.
- Should have basic knowledge of excel, power-point and Quality Tools.
- Providing training to agents on quality parameters, KRA's and expectations.
- Min Work Experience 1-5yrs
- Experience in call auditing / quality
- Salary - upto - 3lpa
- Key Skills

quality reporting

Call Monitoring

Call Quality

Call Audit

Quality Analysis

Quality Audit

Quality Assurance

quality tools

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
Any Graduate
- PG:
Any Postgraduate

Company Profile
- Agile Ventures
- Saas based company
- Company Info

Contact Company:
Agile Ventures

Reference Id:
100122

Website:
**Salary**:
2,00,000 - 3,25,000 P.A.

**Industry**:
BPO / Call Centre

**Department**:
Quality Assurance

**Role Category**:
Business Process Quality

**Role**:
Call Quality Analyst

**Employment Type**:
Full Time, Permanent


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