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IT Tele Caller

1 month ago

Coimbatore, India Akkenna Animation and technologies Private Limited Full time

Job Title: IT Tele Caller with Software Technical Skill Set

**Job Description**:
We are seeking a skilled IT Tele Caller with a strong background in software and technical knowledge to join our team. As an IT Tele Caller, you will play a crucial role in connecting with potential clients, understanding their software needs, and effectively conveying the value proposition of our software solutions. Your technical expertise will enable you to address client queries and provide insightful information, leading to successful conversions and enhanced customer satisfaction.

**Responsibilities**:
1. Conduct outbound calls to potential clients to introduce our software solutions and services.

2. Identify and understand the software requirements of clients by actively listening and asking relevant questions.

3. Explain the technical features and benefits of our software products to potential clients in a clear and compelling manner.

4. Address client queries and concerns related to software functionality, implementation, and technical specifications.

5. Collaborate with the sales and technical teams to ensure accurate and up-to-date information is provided to clients.

6. Maintain a detailed database of client interactions, including notes from conversations and follow-up actions.

7. Follow up with potential clients to provide additional information, demos, and answer any further questions.

8. Achieve individual and team-based targets for lead generation and conversion rates.

9. Stay updated on the latest software trends, updates, and industry developments to effectively communicate technical information.

10. Provide feedback to the product development team based on recurring client inquiries and needs.

Qualifications:
1. Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

2. Proven experience as a tele caller or in a customer-facing role within the IT/software industry.

4. Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical individuals.

5. Proficient in using CRM software or similar tools to manage client interactions and track progress.

6. Self-motivated and target-driven individual with a strong focus on achieving results.

7. Ability to work collaboratively in a team environment and coordinate with sales and technical teams.

8. Exceptional interpersonal skills with the ability to build rapport and establish relationships over the phone.

9. Detail-oriented and organized, with the ability to manage and prioritize multiple tasks.

10. A positive attitude, enthusiasm, and a willingness to adapt to changing scenarios.

Pay: From ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 8870578887