Customer Care Executive-female
2 months ago
**Key Responsibilities**:
- **Customer Interaction**:
- Provide accurate information about products, services, and company policies.
- Address and resolve customer complaints and concerns with empathy and professionalism.
- **Problem Solving**:
- Identify and escalate complex issues to appropriate departments or higher management as needed.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- **Documentation**:
- Maintain accurate and detailed records of customer interactions, transactions, and feedback.
- Update and manage customer information in CRM systems.
- **Product Knowledge**:
- Stay informed about the company's products and services, as well as industry trends.
- Provide knowledgeable support and recommendations to customers based on their needs.
- **Team Collaboration**:
- Work collaboratively with other team members to ensure a seamless customer experience.
- Participate in training and development sessions to enhance skills and product knowledge.
**Job Types**: Full-time, Fresher
Pay: ₹18,884.96 - ₹28,243.24 per month
**Benefits**:
- Commuter assistance
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental Pay:
- Overtime pay
- Quarterly bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
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