Calling Executive

3 weeks ago

Pune, India Dr. Sushrut Tated (Cosmetic And Plastic Surgeon in pune) Full time

Position Overview: We are seeking a dedicated and compassionate Dr. Sushrut's Assistant to join our medical practice and handle patient calls and enquiries.

As a member of our team, you will be the first point of contact for patients seeking information, appointments, or medical advice.

Your exceptional communication and organizational skills will play a crucial role in ensuring our patients receive the care and attention they deserve.

Females Preferred for the role of Assistant

**Responsibilities**:
Patient Communication: Respond to incoming calls and enquiries from patients promptly and professionally. Provide accurate and relevant information about the clinic's services, appointment availability, and general medical inquiries.

Appointment Scheduling: Efficiently manage the appointment booking system, ensuring proper allocation of time slots and updating the doctor's schedule accordingly. Remind patients of upcoming appointments and handle rescheduling when necessary.

Priority Calls: Assess the urgency of patient calls and direct urgent matters to the doctor promptly. Demonstrate sound judgment in handling emergencies and prioritizing patient needs.

Maintain Patient Records: Record all relevant patient details, enquiries, and interactions in the electronic medical records system with accuracy and confidentiality.

Follow-up: Contact patients for follow-up appointments or to provide necessary medical information as instructed by the doctor.

Provide Basic Medical Information: Offer general medical advice to patients as per established protocols or guidelines provided by the doctor. Refer complex medical questions to the doctor.

Customer Service: Exhibit empathy, compassion, and exceptional customer service while interacting with patients, ensuring they feel supported and cared for.

Qualifications and Skills:
Proven experience in customer service or administrative roles, preferably in a medical setting.

Excellent communication and interpersonal skills with the ability to remain calm and composed during busy or stressful situations.

Strong organizational skills and attention to detail for accurate record-keeping.

Basic knowledge of medical terminology and office procedures.

Proficient computer skills, including experience with electronic medical records and appointment scheduling software.

Timing - 10AM to 9PM (10AM to 5PM Work from Home & 5PM to 9 PM work from Clinic)

Salary - Rs.7,500 for first month of probation Period and then Rs. 12000-13000

Experience - 1 to 2 Years

Address - Dr. Sushrut Tated (Cosmetic And Plastic Surgeon in pune)

Sayar Clinic, Infront of Canara bank, Ayodhya Complex, Sayar Clinic, Bibwewadi, Pune, Maharashtra 411037

Contact No. - 98904 34447

**Salary**: ₹8,086.00 - ₹12,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9890434447

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