Customer Service Associate
2 weeks ago
**To promptly respond to the calls and resolving the Query as per the need.**:
- **Develop objectives for the call center’s day-to-day activities.**:
- **Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended.**:
- **Work effectively and performance annually or on an at-need basis.**:
- **Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.**:
- **Organize and maintain forms and office stationery required for front desk activities**:
- **Ensure all standard protocols set by organization are maintained**:
- **Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times**:
- **Organizing and maintaining patient records, consent forms, payment forms, etc.**:
- **Drive Online Appointments and promote marketing campaigns as directed, Adhere strictly to zero tolerance policy as framed by the management**:
- **Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.**:
- **Updates job knowledge by studying new product descriptions; participating in educational opportunities.**
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund
Schedule:
- Evening shift
- Weekend availability
Application Question(s):
- notice period
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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