Delivery Hub Inchange

4 hours ago

Thane, India Acme services Full time

Your Role - In your role as dark store manager, you will lead the end to end operations of the micromarket.

Lead all aspects of darkstore operations including but not limited to inbound, inventory, outbound, manpower planning, rostering, training and employee engagement.

Lead all aspects of riders operations pertaining to your micromarket, including but not limited to rider planning, onboarding, QMS, productivity, training and engagement.

Lead and execute the darkstore capacity planning with respect to infrastructure and manpower. - You will contribute towards development and implementation of SOPs.

Build culture of continuous improvement through lean practices, Gemba Kaizen and other productivity improvement tools.

Institutionalize the processes to delivery strong customer experience - Work cross functionally with peers who will empower you to do your best work.

Run experiments that will challenge our assumptions and make Zepto better. You will have the tools to do things that have never been done before and also the freedom to fail fast.

**Role**:Service Delivery Manager
**Industry Type**:IT Services & Consulting
**Department**:Customer Success, Service & Operations
**Employment Type**:Full Time, Permanent
**Role Category**:Service Delivery

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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