System Administrator 3-it
3 weeks ago
SaaSOps is expected to possess strong troubleshooting skills and will need to work on ticketing-based system to resolve issues, monitor various aspects of the services as part of the day-to-day job.
Also, he/she will work on the critical and non-critical issues from the queues, escalation channels and other modes of assignments.
Career Level - IC3
Ops activities like Patching (monthly, quarterly & hot fixes), Change Management, Day to day operations.
Check ticketing queues and acknowledge and update the tickets periodically, work on the activities till the resolution.
Need to work with the various internal teams for Quarterly release readiness, roll out those release on customer environments
Provide Incident Management support if customer environments are affected. Join the bridge for necessary resolution and recovery
Should provide Disaster Recovery (DR) support
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