Enterprise Architect, Openlogic

5 months ago

Pune, India Perforce Software Full time

**Role**: Enterprise Architect, OpenLogic
**Location**:Pune, India
- Perforce Software powers innovation at an unrivaled scale. Our solutions drive quality, security, compliance, collaboration, and speed across the technology lifecycle. We bring deep domain and vertical expertise to every customer, so nothing stands in the way of success.

**Position Summary**:

- OpenLogic by Perforce provides end-to-end enterprise support and services for organizations using open source software in their infrastructure. With support for over 400 open source packages, guaranteed SLAs, and direct access to highly-experienced Enterprise Architects, OpenLogic customers receive a consolidated and holistic open source support solution through our 24x7 ticket-based support, professional services, and training.

**Responsibilities**:

- Interact with end users on technical problems.
- Tiers 1, 2 and 3 support for open source products.
- Drive resolution to problems, which include:

- Open source software issues
- Questions around open source software usage
- Questions around use and best practices
- Review customer architecture and design implementations
- Research, understand, and advocate open source software
- Interact with various open source communities
- Serve in case assignment rotation
- Share knowledge via blogs, brown-bags, and conference session

**Requirements**:

- Minimum of 3 years of software development and design or systems administration or level 3-4 technical support experience
- At least 2 years in a senior position ( senior/lead developer, engineer, or DBA)
- Minimum 3 years implementation and troubleshooting experience in Linux, Java, Kubernetes, and/or Hadoop
- Strong Linux background required
- Some programming experience required Understanding of networks and networking protocols
- Experience with virtualization and containerization at scale
- Database administration experience very desirable
- Experience working in production environments, especially enterprise/carrier environments
- Understanding of DevOps and automation concepts
- Strong troubleshooting and problem solving abilities
- Fast and creative thinker, quick on their feet to respond quickly to complex and difficult problems
- Proven track record of acquiring strong proficiency in new technologies quickly
- Good communication skills and strong customer service orientation.
- Ability to work in a 24/7, 365 day a year Support Organization, and be on rotation for critical customer issues during off business hours.
- Experience working with a geographically dispersed virtual team.

**Come and work with us Our team members are valued for their contributions, introduced to new opportunities, and rewarded well**. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
- Perforce is an equal opportunity employer. We value diversity and celebrate its strengths._
- #LI-CW1_

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