Mim

1 month ago


Bengaluru, India CIEL HR Services Full time

MIM (Major Incident Management) profiles with Infrastructure Knowledge. Experience of alert monitoring using any tool.

Primary Skill or Must have Skills:
Incident Management, Infrastructure Monitoring, SolarWinds Monitoring

Experience of handling Major Incident Management bridges.

Secondary Skill or Good to have skills:
Problem Management

Accurate JD

Responsible for implementation, execution, governance, reporting and coordination of Incident Management process across all internal and external support groups and Customer stakeholders to ensure resolution of all priority of incidents within the agreed response and resolution timelines.
- Responsible for the end-to-end management of all IT major incidents
- Leading, driving the incident bridges for quicker resolution by engaging relevant stakeholders.
- Ensuring all relevant information is captured as part of the incident triaging, workarounds / resolution.
- Liaise with various support teams as necessary.
- Responsible for Post Incident review.
- Work with Technical teams on the RCA documentation.
- Righteous Communication - Verbal / Written

General Responsibilities:
Qualifications:
**3-7 years of experience as a Process Consultant
- Incident Management**

SolarWinds Monitoring experience mandatory

ITIL Certified-ITIL 4

Excellent understanding of Enterprise ITSM tools like Fresh desk, ServiceNow, Remedy etc.

Security & Audit, Escalation Ticket handling, Helpdesk Ticket Coordination, Change management, Documentation, Reporting.

Facilitate and manage end to end Incident Management Process.

Drive the overall efficiency and effectiveness of the Incident Management process.

Ensure management and customers are sufficiently informed about the Major Impacting Incidents.

Ensures incidents resolution and management conform to process policies & standards.

Provides input into important decisions regarding Incident Management supporting technology requirements.

Responsible for the effective cooperation between Incident Management and other ITSM process managers.

Monitoring and reporting the effectiveness of the Incident Management performancRecommend process improvement to the Incident Management Process Owner.

End-to-end ownership of all incidents and requests including those that may need to be dispatched or escalated to more specialized entities for resolution

Helpdesk and coordination support for business continuity, availability, and disaster recovery activities

Helpdesk change management/change controls. (Problem resolution)

Monitor Data Center Infrastructure and escalate services in case of issues

Monitoring of JAMS (Batch Management Tools), Data Com (MPLS, DIA, Broadband, LTE a.s.o), Systems, Servers, Network, Voice, Data Bases (Oracle and Microsoft), backups, CheckMK, OPS Cockpit

Branch NAS Devices monitoring, patch, upgrade and deployment management

Management/monitoring and reporting of device shipments to branches



  • Bengaluru, India Westlake Full time

    Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.​ Objective The Material Master Data Analyst is part of a global master data governance team which provides critical...

  • Shift Lead

    2 weeks ago


    Bengaluru, India Computacenter Full time

    Dear Applicant, We at Computacenter have few opportunities for Shift Lead’s (ITIL – IM, PM, CM, MIM) for Bangalore location. If this opportunity interests you, please share your updated resume to manasa.r@computacenter.com Role: Shift Lead (ITIL – IM, PM, CM, MIM)Experience: 5yrs to 12yrsLocation: Bangalore Key Responsibilities:Desired: 5yrs to 12yrs...

  • Shift Lead

    2 weeks ago


    Bengaluru, India Computacenter Full time

    Dear Applicant, We at Computacenter have few opportunities for Shift Lead’s (ITIL – IM, PM, CM, MIM) for Bangalore location. If this opportunity interests you, please share your updated resume to manasa.r@computacenter.com Role: Shift Lead (ITIL – IM, PM, CM, MIM)Experience: 5yrs to 12yrsLocation: Bangalore Key Responsibilities:Desired: 5yrs to 12yrs...

  • Tso Drive Hiring

    1 month ago


    Bengaluru, Karnataka, India Black & White Business Solutions Full time

    **Job Information**: Industry **IT Services*** Province **Karnataka*** City **Bangalore North*** Postal Code **560001*** Country **India*** **Location of Posting** **Bangalore** **Pune** **Hyderabad** **Chennai** .Net .Net .Net .Net Angular with.Net Angular with.Net Angular with.Net Angular with.Net Java Java Java Java Linux -...

  • Powertrain

    4 weeks ago


    Bengaluru, India Mercedes-Benz Research and Development India Private Limited Full time

    **Aufgaben**: GET/PGET/MiM - Trainee Engineer Qualifications: (those required to do this job effectively): Education Bachelor Mechanical Engineering No of Years: 0-1 Years Experience Type of Work: Design and development of components, assemblies. Areas of Work: Automotive Driveline system Specific Knowledge: (Skill / Languages etc.) German language (Basic...


  • Bengaluru, India RapidBraiins Full time

    Key Skills : MIM,IM,ITIL ProcessExp : 3- 5 YearsLocation : Bangalore / Chennai/ Hyderabad/ Mumbai/ Pune/NoidaJob Description :- Act as focal point for all severity 1 and business impacting major incidents reported- Responsible for planning and coordinating all the activities required to perform, monitor and report on major incident management process-...

  • Systems Analyst III

    4 days ago


    Bengaluru, India Thermo Fisher Scientific Full time

    :Partner with the Business Analysts to design new solutions to meet business requirementsAble to articulate solution options and using E1 configuration creatively versus developing enhancementsSupport projects of critical importance; provide guidance to global project teams for planning, building, and deliveryCoordinate with development team and monitor the...


  • Bengaluru, India PITCS Full time

    Urgent Hiring: - Senior Sales Officer Location: - Bangorele(R.T Nagar) Experience: -mim 2yrs to 6yrs Age: - 38 **Salary**: - 30 to 50 inhand+ Incentives +Conveyance + company SIM Qualification: - PUC+ Good communication skills in English We are looking this industries Wooden Floor, Flooring, Sanitary ware, Tiles, plywood, Veneer, carpets, outdoor...


  • Bengaluru, India Black & White Business Solutions Full time

    **Job Information**: Industry **IT Services** *** Province **Karnataka** *** City **Bangalore** *** Postal Code **560001** *** Country **India** Key tasks comprise the following: - Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services - Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD...

  • Paid Media Executive

    1 month ago


    Bengaluru, India Resource tree Global Services Full time

    **JOB DESCRIPTION** **Role**: Paid Media Executive Exp - 3yrs Mim Remote location **Roles and Responsibilities** - Execute Google and Bing paid search ads, display ads and video ads. - Execute Facebook and LinkedIn conversion ads as well as remarketing. - Be very well versed with Google & Facebook Policies that lead to rejection of campaigns. - Very...


  • Bengaluru, Karnataka, India timesjobs Full time

    Company Description Intersoft is a global business and technology consulting firm primarily serving consumer banks, wealth management firms, insurance companies and investment banks. Intersoft also offers its clients risk management and compliance-related software products and services in banking and financial services. In addition to serving its clients in...

  • Systems Analyst III

    6 days ago


    Bengaluru, India Thermo Fisher Scientific Full time

    : Partner with the Business Analysts to design new solutions to meet business requirements Able to articulate solution options and using E1 configuration creatively versus developing enhancements Support projects of critical importance; provide guidance to global project teams for planning, building, and delivery Coordinate with development team and...


  • Bengaluru, India Computacenter Full time

    Life on the team It’s an exciting opportunity for a technical role in Computacenter’s dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the...

  • Iam

    1 month ago


    Bengaluru, Karnataka, India Black & White Business Solutions Full time

    **Job Information**: Industry **IT Services*** Province **Karnataka*** City **Bangalore North*** Postal Code **560001*** Country **India*** - We have openings for IAM with one of our MNC Client. Please find the details below. Loc: - Blr/Pune/ HYD- NP: - Immediate to 15days- Exp: - 8-12 years JD: Deep hands-on experience of Microsoft Azure...


  • Bengaluru, India Capgemini Full time

    Job Description - Asses business impact and urgency, declare Major Incident or trigger business continuity procedures or disaster recovery invocation scripts; - Manage the process of the service restoration or impact reduction; - Ensures that cross -SDO incidents are resolved effectively securing end-to-end Service Level Agreement and Service Management; -...


  • Bengaluru, India Talent500 Full time

    The new Health Care Company will be a leading global diversified health technology company with:Proven category leadership Exposure to attractive end-markets Innovation mindset driving improved patient outcomes Collaborative customer relationships Deep global regulatory experience Operational excellence and strong cash flow Strong sales growth and...


  • Bengaluru, India Talent500 Full time

    The new Health Care Company will be a leading global diversified health technology company with:Proven category leadership Exposure to attractive end-markets Innovation mindset driving improved patient outcomes Collaborative customer relationships Deep global regulatory experience Operational excellence and strong cash flow Strong sales growth and...


  • Bengaluru, India Talent500 Full time

    The new Health Care Company will be a leading global diversified health technology company with:Proven category leadershipExposure to attractive end-marketsInnovation mindset driving improved patient outcomesCollaborative customer relationshipsDeep global regulatory experienceOperational excellence and strong cash flowStrong sales growth and profitability...

  • Ip Repat Position

    1 month ago


    Bengaluru, India Deutsche Bank Full time

    **Job Title - IP Repat **Position** **Location - Bengaluru, VTP** **Role Description** **What we’ll offer you** As part of our flexible scheme, here are just some of the benefits that you’ll enjoy - Best in class leave policy - Gender neutral parental leaves - 100% reimbursement under childcare assistance benefit (gender neutral) - Sponsorship for...


  • Bengaluru, India Appmocx Pvt Ltd Full time

    Relevant exp. 3 to 4yrs Location: Bangalore, Immediate Joiners Rotational Shift Mandatory Skill Set: O365, Exchange, FIM, MDM, Skype 1. Good technical troubleshooting, interpersonal skills. 2. Provide Tier 1 support for Messaging server related issues as required. 4. Provides direct technical support in Troubleshooting, the solution for global...