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Collection Officer

4 weeks ago

Kochi Kerala, India Skolte Full time

In-depth knowledge of the portfolio, (Total outstanding, Principal outstanding, Number of accounts, Number of customers, Area/Location, Customer vintage, Allocation vintage)
- Clear understanding of status-wise (disposition codes) segregation of portfolio & focus on each status to increase productivity.
- Strive to achieve 40% POS value as contactable, 20% POS value as prospect & 2% of prospect POS value as confirmed promise to pay (CPTP)
- Awareness of the required overall liquidation ratios (LR) as well LR based on vintage and area.

Vintage LR must be.80%
10 years.
- Focus on building a future pipeline with monthly settlements and partial payments.
- Work to plan for the next 3 months’ performance and generate the required stock accordingly.
- The job is to impress the customer the importance of maintaining a good credit history. They should also be made aware of the implications in a connected world of not performing their obligations.
- Perform in-depth assessments of client’s credit and financial situation & develop detailed, personalized repayment plans within customers’ ability to pay
- Update CRM regularly.
- Adhere to the organization’s policies, Central bank regulation and follow the guidelines set by the client. At no point the customer should feel harassed.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person