Trouble Shooter Technician

Req ID:463893

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

**INTERNAL**
- Fleet & Warranty Manager
- Warranty Reliability Manager
- Warranty Implementation Manager
- Fleet Manager
- TS Manager
- Helpline and Depot TS team
- Engineering

**EXTERNAL**
- **Customer**:

- **Vendors**

**OVERALL PURPOSE OF THE ROLE**:
The TS PRT is responsible to perform the following:
- Manage PRT team in PRT Zonal location and its workload
- Ensure on-time troubleshooting at mainline/ PRT location to maintain fleet availability according to contractual commitments
- Ensure contribution to fleet availability according to contractual commitments during warranty phase
- Take responsibility to manage local small warehouse
- Take lead on RCA, Governance and Corrective actions from Supplier
- Ensure contribution to Reliability Growth and Return of Experience
- Manage Field issues and own field situation

**RESPONSIBILITIES**:

- **Customer relation**
- Provide up-to-date data/ information on fleet status to internal and external customers
- Liaise with customer for depot management and loco Maintenance
- **Operation**
- Manage Prompt Response Team(PRT) in one PRT zonal location and its workload
- Ensure on-time troubleshooting at mainline/ PRT location to maintain fleet availability according to contractual commitments
- Timely creation of Service Notification and timely closure of Service Order
- Ensure contribution to fleet availability according to contractual commitments
- Take responsibility to manage local field issues with complete ownership.
- Take responsibility to manage local small warehouse Coordinate with Suppliers for field modification implementation with material, tools, documentation, qualified resources (if necessary)
- Prompt Response Team will report to Saharanpur depot and will be posted at any of the Indian railways sites mentioned herein tantative posting location may be Mughal Sarai, Delhi, Kota, Kharagpur, Kanpur, Etarsi, New Katni, Asansol, Talchar, Brajrajnagar, Vijaywada or any other company site as per the company requirements.
- Suppliers Governance, Warranty Implementation and secure Repair Loop
- Management of ERP data for Warranty Tracking
- Contribute to WI image and skills acknowledgement
- Organize and optimize warranty spares repair loop incl. Intervention reports
- Contribute to claims and negotiations with external supplier (regarding warranty)
- Ensure compliance to standard processes (ISO, EHS)
- Promoting the Alstom Code of Ethics and adhering to the highest standards of ethical conduct.
- **Performance & Efficiency**
- Availability of trains according to contractual commitments
- Respect of allocated QCD budgets
- Customer & Maintainer satisfaction with respect to WI scope
- Compliance with EHS rules and WI processes
- **Continuous improvement**
- Promote continuous improvement ways of working within the fleet team, ensuring robust processes are in place.
- **Team Management (if applicable)**
- Lead, coach and develop peers and team
- Lead specific duties of the fleet planners’ team
- Compliance to all relevant procedures and to report and recommend any potential improvements

**Qualifications & Skills**:
**EDUCATION**
- B Tech in Electrical/Electronics or equivalent

**BEHAVIORAL COMPETENCIES**
- Very Good communication, report writing and organisational skills
- IT skills - competent user of Personal Computer, including office packages, SAP, Planning tools as MS Project, PMS...
- Flexible working hours

**TECHNICAL COMPETENCIES & EXPERIENCE**
- **Min 5-6 years of experience in Railway Environment in loco/coaches/trains/metros related product maintenance, servicing, troubleshooting and warranty operations**:

- **Very good command on MS Word, Excel and Powerpoint**

**EXPERIENCE / SKILL SET**
- **Locomotive/Coaches/Metro Troubleshooting**:

- **lntense railway/metro related Product knowledge**:

- **Railway safety and RAM**:

- EHS knowledge
- Project Management
- Team Lead and Team Développent skill sets
- Strong technical knowledge about Loco electricals, electronics, TCMS and deep down troubleshooting of Rolling Stock.
- In depth 3-Ph Loco Knowledge and clear understanding about Indian Railways environment
- Strong technical and analytical skillset and dedication for troubleshooting of loco equipment
- Team work, Team lead and Team Management
- Analytical and Collaboratives
- Data management and Analytics
- Customer, Supplier & PUs Interface
- Good presentation and documentation acumen
**LEADERSHIP SKILL**
AGILE
- Dealing with unc