Operations Executive

7 days ago


Thane, India Defacto Technologies Pvt Ltd Full time

_**About the company**:_
- PocketBits: India's Oldest Active Cryptocurrency Exchange

PocketBits takes pride in being India's oldest operating Crypto Exchange. Our strategy focuses on providing unprecedented support and innovative products for all our global user base.

We at PocketBits are always on the hunt for new talent and are constantly in pursuit of adding valuable people to our team. We want somebody who can help take our current breadth of expertise to an altogether different dimension & level in tune with the emerging market trends and developments.

We are solely a product-based company wherein we build and develop our own line of products and currently operate primarily in the Cryptocurrency and Blockchain space.
- Monitor daily crypto news from aggregator platforms and other defined sources.
- Filter articles that are important.
- Publish blogs based on selected articles.
- Push news headlines and briefs on social media and messengers on an immediate basis.
- Create wrap-ups with highlights and briefs.
- Handle ORM for groups and social media.
- Complete KYC onboarding for new and pre-existing customer by reviewing client documentation and various backend tasks.
- Ensure customers classified in line with required policy standards and industry regulations.
- Communicate issues to customers and help them solve the relevant queries/ tickets while following protocols.

**Requirements**:

- Excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to act with integrity, professionalism, and confidentiality.
- Good command of the English language.
- ** (Remote ONLY)**_
- **Location
- Vashi, Navi Mumbai (400703)**_

****

****

**#We're looking for someone who believes anything is possible.**

**Someone who won't say, "That can't be done."**

**Someone who believes it's just a matter of figuring it out.**

**Let's build the next Unicorn together**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Are you comfortable working in the Remote setting?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Microsoft Excel: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9999999999


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