Customer Relationship Executive

3 weeks ago


Tiruvallur Chennai Tamil Nadu, India Elango Genetics Pvt Ltd Full time

Handling inbound calls and outbound calls.
- Command over English and Tamil.
- Prior experience in Telecalling.
- To provide information regarding our laboratory services to clients / customers.
- To resolve customer's query and complaints over the phone.
- You are also responsible for solving questions in regards to services and tests provided by our laboratory.
- Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers.
- To avail appointments for our Principal Scientists and schedule their field visits as per the plan.
- Strong written and verbal communication skills.
- To manage sample logistics, attend customer calls and arrange sample pickup, follow up with our logistics vendors and maintain a track record of our sample logistics expenses and the payments.
- To accept samples received at laboratory front office, register the samples by updating the details over laboratory server and hand over the samples to laboratory team.
- To generate invoices, maintain invoice control register, bill register, purchase files, payment register and GST filing.
- To follow-up with clients for payment collection and follow-ups.
- Good grasp of G-suite and especially Google Sheet.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 per month

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Tiruvallur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Tiruvallur, Chennai, Tamil Nadu (required)

Work Location: In person

**Speak with the employer**
+91 9043460229
Application Deadline: 10/05/2024
Expected Start Date: 15/05/2024



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