Associate - SAP Services

2 weeks ago

Pune Maharashtra, India SoftwareOne Full time

Job Function: Software & Cloud Services The role:
SAP Basis consultant with knowledge on SAP HANA, S/4 and SAP cloud infrastructure technology. In this role you will be tasked with delivering quality, customer focused SAP Basis services to global customers base where your duties may involve both a project delivery

**Job Specific**:

- Act as liaison officer on all related customer concern within SAP domain.
- Coordinate with the IT counterparts (both as customer and internal team) for all requests and incident related concerns
- Keep track of SLA and ensure on time delivery, backlogs and ticket status and communicate to teams involved on the resolution
- Perform system monitoring and address alerts notifications
- Catch priority tickets with urgency and ensure escalation path is being followed
- Contribute to Design Deliverables to ensure solution implemented is aligned to required project or support outcomes.
- Able to learn quickly, and keep pace with rapid changes in the cloud space, including the introduction and deployment of new cloud platforms and tools.
- Contribute on building documentations and best practices on SAP.
- Obtain and maintain platform and SAP vendor certifications.
- Desire to work in a technology consulting environment.
- Assist team members in the implementation of technical solutions (Implementations, Upgrades and Migrations) and support with ongoing projects.
- Providing BASIS support for projects involving HANA and S/4HANA, SAP on Rise etc.

What we need to see from you:

- BE, B.Tech, MBA, MCA, ME, M.Tech (or equivalent). Excellent academic records
- Flexible to work in 24x7 work environment.
- Strong understanding of SAP system architecture, components, and landscape design.
- Proficiency in SAP system monitoring and performance tuning techniques.
- Experience in SAP transport management and change control procedures.
- Experience in working on Cloud hyperscalers e.g., Azure, AWS, GCP etc.
- Familiarity with SAP security concepts, user administration, and role management.
- Ability to troubleshoot and resolve technical issues related to SAP Basis.
- Excellent communication and interpersonal skills to work effectively with teams and clients.
- SAP Basis certifications (optional but advantageous).

Why SoftwareOne?:
SoftwareOne’s SAP Technology Services practice helps you enable your SAP ERP in the cloud. We have hired the best in the industry to create a new and unique brand in the SAP services world. We identify and focus on top-quality customer outcomes, superior strategic technology advisory, and provision of the highest quality managed platform services solely focused on SAP Products and SAP S/4HANA on Hyperscalers. It is our focus on the experience that differentiates us. In addition, SoftwareOne’s Software Lifecycle Management and SAP License and Commercial Advisory services complement our holistic technology services portfolio to drive cost optimization while not compromising on quality.

Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey.

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