Service Supervisor(Lumani)

**Key Responsibilities**:

- Ensure timely and high-quality service delivery for doors/windows products and installations
- Monitor service quality and customer satisfaction levels and implement improvements as needed
- Develop and maintain positive relationships with customers and ensure their needs are being met
- Plan and coordinate service schedules, routes, and resources to optimize efficiency and productivity
- Provide training, coaching, and mentoring to service fitter & helpers to support their professional development
- Manage service records, reports, and documentation to ensure accuracy and compliance
- Monitor and control service costs and expenses to meet budget goals
- Stay up-to-date with industry trends and best practices to continuously improve service operations
- Maintain daily attendance records of Fitters & Helpers team

**Qualifications**:

- Bachelor's degree in a related field
- 0-2 years of experience in service operations or management in the doors/windows industry
- Excellent leadership, communication, and interpersonal skills
- Strong problem-solving.
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Familiarity with service management software and tools in the doors/windows industry
- Knowledge of safety and regulatory compliance standards in the doors/windows industry
- Ability to work flexible hours as needed, including weekends and holidays