Teller/customer Service

2 months ago


Gurgaon, India Cryoviva Biotech Private Limited Full time

Kindly find the Job Description

Representative Role and Responsibilities of Counsellor/Tele

Caller job:

- Initiating sales with expecting parents over the phone.
- Asking inquiries to interact with clients and keep the speech communication

going.
- Listening to the customers has to generate referrals.
- Gathering and documenting client info, payment ways and enrollment
- Answering customers queries on the plan.
- Meeting sales expectations.
- Expecting patients through detailed conversations and observations to determine

the conversations.
- Discussing the plan with your client on a regular basis till enrolment.
- Recording the client's progress and guiding them as per the needs.
- Responsible for handling a team consisting of verification, support, collection

coordination & CRM tele calling team
- Supervising & ensuring that the company working, reporting & business related

protocol is adhered to by your team members.
- Responsible to receive calls, mails from clients/ prospects on queries/ complaints

& provide speedy resolution by coordinating with other departments.
- Responsible for calling & mail clients for payment recovery.
- Coordinate with sales for generating leads.

Essential Requirements:
1. Excellent communication skills.

2. Creative thinking skills.

3. The patience and skill to interact with customers in speech communication.

4. Good sales ability.

5. Excellent social and drawback finding skills.

6. The ability to handle rejection and stress in soliciting customers.

7. Answering phones and explaining the plans and services offered by the

company.

8. Asking questions to the customer and understanding their needs.

9. Maintaining the database of the customers on a regular basis.

10. Suggesting solutions based on customer’s needs and requirements.

Kindly confirm for if you are comfortable with the above KRA for the further Process of interview

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹11,012.92 - ₹35,051.64 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Expected Start Date: 16/08/2023



  • Gurgaon, India ELITE BUSINESS SOLUTION Full time

    Urgent Hiring for International Voice Process Position Title: Customer Success Associate PURPOSE OF POSITION: **PRIMARY DUTIES AND RESPONSIBILITIES**: Follow procedures methodically to accurately respond to client requests for information including compliance status, invoice requests, inspection status updates. Provide quotes and information to...


  • Gurgaon, India Cubnet Service Full time

    Responsibilites: - Provide knowledgeable answers to questions about product, pricing and availability - work with internal departments to meet customer's needs **Qualifications**: - Any Graduate can apply - Freshers to 2 years Experience in Customer Support. - Excellent phone etiquette and excellent verbal, written and interpersonal skills - Ability to...

  • Pb Authorizer

    2 weeks ago


    Gurgaon, India Abacus Consultants Full time

    **11 - 15 years**: **Any Graduate**: **Team Management - Customer Service**: **20 lkh ~ 22 lkh**: **Responsibilities**: - Branch Merchandising - Supervise & Monitor Personal Banker desks and contract sales staff - Authorize all Personal Banker transactions - Branch administration and Lobby Management - Resolution of customer queries/complaints and customer...


  • Gurgaon, India Cubnet Service Full time

    Customer Support Executive CTC- 27k + 2k PLI - Work from office - Any Graduate and freshers can apply - Excellent coms - 5 days working with rotational shifts - *Cab and meal facility - Location - Gurgaon Immediate joiners only. **Job Types**: Full-time, Permanent, Fresher Pay: ₹22,000.00 - ₹27,000.00 per month **Benefits**: - Commuter assistance -...

  • Cashiering

    2 months ago


    Gurgaon, India BSI Financial Services Full time

    **WHAT YOU WILL DO**: - Accurate posting of funds to loans the same day funds are received through various channels - Conduct daily teller balancing procedures in a timely and accurate manner. - ACH processing, including set-up and correspondence - NSF (Non-Sufficient Funds) processing and borrower notification through letter correspondence - Default...

  • Customer Service

    3 weeks ago


    Gurgaon, India Vardhman Textiles Limited Full time

    Serves customers by providing product and service information and resolving product and service problems. - Attracts potential customers by answering product and service questions and suggesting information about other products and services. - Opens customer accounts by recording account information. - Maintains customer records by updating account...


  • Gurgaon, India Standard Chartered Bank Full time

    Role Responsibilities Approve daily transactions for selected products as applicable ( traveler’s cheques, cashier’s orders, currency exchange, merchant services, safe boxes) as well as transactions exceeding specified teller limits Manage Service Delivery – observe queue time and length; take action as needed to capacitize serving counters...

  • Customer Service

    4 weeks ago


    Gurgaon, India Nilasu Consulting Services Pvt Ltd Full time

    100% of production time to be spent logged in on calls or web chat - Answer calls & chats with an approach to deliver positive customer satisfaction - Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision - Maintain internal & client defined quality on calls - Understands and...

  • Customer Service

    2 weeks ago


    Gurgaon, Haryana, India Nilasu Consulting Services Pvt Ltd Full time

    100% of production time to be spent logged in on calls or web chat Answer calls & chats with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and...

  • Customer Service

    2 weeks ago


    Gurgaon, Haryana, India NatWest Group Full time

    Join us as a Customer Service & Operations AnalystWe'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou'll be able to showcase your knowledge and enthusiasm as you deal...

  • Customer Service

    2 weeks ago


    Gurgaon, Haryana, India NatWest Group Full time

    Join us as a Customer Service & Operations AnalystWe'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou'll be able to showcase your knowledge and enthusiasm as you deal...

  • Customer Service

    4 weeks ago


    Gurgaon, India timesjobs Full time

    ### - **Desired Candidate Profile:** - Super Excellent Communication and listening skills - Regular follow up with existing customers - Resolve customer complaints via phone, email - Greet customers warmly and ascertain problem or reason for calling - Cancel or upgrade accounts - Provide support to customers, handle inquiries, provide resolutions -...

  • Customer Service

    4 weeks ago


    Gurgaon, India timesjobs Full time

    ### - **Desired Candidate Profile:** - Super Excellent Communication and listening skills - Regular follow up with existing customers - Resolve customer complaints via phone, email - Greet customers warmly and ascertain problem or reason for calling - Cancel or upgrade accounts - Provide support to customers, handle inquiries, provide resolutions -...


  • Gurgaon, India Neophyte Consulting service Full time

    JOB DESCRIPTION OF CUSTOMER SUPPORT - conducting customer satisfaction surveys to understand what areas of the company's services need improvements - catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution - dealing with customer issues and churning out an easy-to-follow solution -...

  • Customer Service

    4 weeks ago


    Gurgaon, Haryana, India NatWest Group Full time

    Join us as a Customer Service & Operations AnalystThis is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomesYou'll be actively participating in initiatives to improve customer service, processes and proceduresYou'll hone your existing analytical skills and be well positioned to...

  • Customer Service

    2 weeks ago


    Gurgaon, Haryana, India NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in India and as such all normal working days must be carried out in India.Join us as a Customer Service & Operations Associate In this customer centric role, we'll look to you as the...

  • Customer Service

    2 weeks ago


    Gurgaon, Haryana, India NatWest Markets Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in India and as such all normal working days must be carried out in India.Join us as a Customer Service & Operations Associate In this customer centric role, we'll look to you as the...


  • Gurgaon, India Cubnet Service Full time

    Responsibilites: - Provide knowledgeble answers to questions about product, pricing and availability - work with internal departments to meet customer's needs **Qualifications**: - Should be graduate in any domain - Freshers to 2 years Experience in Customer Support. - Excellent phone etiquette and excellent verbal, written and interpersonal skills -...


  • Gurgaon, India Cubnet Service Full time

    Responsibilites: - Provide knowledgeble answers to questions about product, pricing and availability - work with internal departments to meet customer's needs **Qualifications**: - Should be graduate in any domain - Freshers to 2 years Experience in Customer Support. - Excellent phone etiquette and excellent verbal, written and interpersonal skills -...

  • Customer Service

    4 weeks ago


    Gurgaon, Haryana, India timesjobs Full time

    ### - Desired Candidate Profile: Super Excellent Communication and listening skills Regular follow up with existing customers Resolve customer complaints via phone, email Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Provide support to customers, handle inquiries, provide resolutions Advise on company...