L1 Ops

3 weeks ago

Gurugram Haryana, India HoonarTek Full time

Gurugram**About Us**
We empower enterprises globally through intelligent, creative, and insightful services for data integration, data analytics and data visualization.
Hoonartek is a leader in enterprise transformation, data engineering and an acknowledged world-class Ab Initio delivery partner.
Using centuries of cumulative experience, research and leadership, we help our clients eliminate the complexities & risk of legacy modernization and safely deliver big data hubs, operational data integration, business intelligence, risk & compliance solutions and traditional data warehouses & marts.
At Hoonartek, we work to ensure that our customers, partners and employees all benefit from our unstinting commitment to delivery, quality and value. Hoonartek is increasingly the choice for customers seeking a trusted partner of vision, value and integrity

**How We Work?**

Define, Design and Deliver (D3) is our in-house delivery philosophy. It’s culled from agile and rapid methodologies and focused on ‘just enough design’. We embrace this philosophy in everything we do, leading to numerous client success stories and indeed to our own success.
We embrace change, empowering and trusting our people and building long and valuable relationships with our employees, our customers and our partners. We work flexibly, even adopting traditional/waterfall methods where circumstances demand it. At Hoonartek, the focus is always on delivery and value.
- Job Details_

**_ Employer Description_**
- We are a fun-loving, energetic and fast-growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.
At airtel, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do **'jobs never done before’**

**_ Role Purpose_**
- The purpose of the role is to support process delivery by ensuring proper monitoring of the
Processes in production. Resolving the alerts by following the predefined SOPs and maintaining
the documentations around the operational issues faced, any job/process failure and regular
updation of the SOPs.
- **_ Job Description_**
- Service Desk Management (Raising LW/Sev as per the priority matrix)
- Coordination with various teams for Incident/Problem Management activities
- such as, issue identification and its closure,
- Coordination with 3rd party team (e.g. Infra, Network, Cloud, AD/VPN, Security,- Monitoring, dash-boarding, alerting, trending
- Ensuring compliance to Airtel Security policies
- Create and Maintain Ops, Jobs and Incident tracker
- Regular updation of Ops, job and incident tracker to ensure that it is always up to date
- Technical User coordination
- Re-run the job manually to mitigate the Job failure
- First Level (SOP) analysis of any issue reported/observed, job stuck/failure or
- on receiving of any alert.
- Regular assessment of alerts and Dashboards and initiate required add/clean-up
- Support for any planned activities (like upgrades, CRs, DC/DR/HW Activities, etc)
- Create and maintain all documentation, trackers on Airtel’s managed portal/share-point.
- Resolution of issues with data sources, masters
- **_ Skill Required_**
- Basic OS/Linux/SQL etc
- Flexible for Working in 24X7 shifts.

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