Customer Service Executive
3 months ago
1. **Service Logs and Records**: Maintain customer service logs and internal service records in a timely manner.
2. **Customer Contacts**: Maintain daily contact with customers to ensure issue resolution and follow-up.
3. **Delivery Issue Resolution**: Address and resolve delivery issues faced by customers.
4. **Customer Interaction**: Interact with customers, providing information and procedures to address questions and concerns.
5. **Data Backups**: Take data backups to protect organizational information.
6. **Co-worker Guidance**: Provide instructions and advice to colleagues on systems and network usage.
7. **Work Planning**: Plan work in advance for efficiency.
8. **Team Collaboration**: Work as a team, delegate tasks, and conduct work efficiently.
9. **Detailed Reports**: Prepare and maintain detailed reports on work activities.
10. **Parts Inventory Management**: Ensure replacement parts are available in stock.
11. **Machine Inspection**: Inspect machines and prepare reports on the need for new equipment.
12. **Hardware and Software Diagnosis**: Assess hardware and software malfunctions through diagnostics.
13. **Customer Handling**: Handle customers based on their preferences.
14. **Excellent Customer Service**: Provide excellent customer service, addressing concerns until satisfaction.
15. **Pricing and Billing**: Set prices for new installations and services.
16. **Timely Responses**: Promptly respond to requests from employees or customers.
17. **Product Knowledge**: Maintain thorough knowledge about products and services.
18. **Onsite Support**: Offer technical support on-site to customers.
19. **Training and Demos**: Provide onsite training and demonstrations to customers.
20. **Customer Database**: Maintain a database of customer information.
21. **Customer Satisfaction**: Communicate with customers to ensure satisfaction and corrective actions.
22. **Flexibility in Duties**: Recognize that departmental responsibilities can adapt to changing circumstances, with the core team having the authority to adjust duties as required.
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Ability to commute/relocate:
- Perumbavoor, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 9288056702
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