Ip Config
1 month ago
**Designation **:Consultant / Senior/ Lead Consultant
**Job Description**:
**Key accountabilities**
- Technical Validation & Provisioning of standard and bespoke IP Customers.
- Configuration of standard and bespoke IP Customers.
- Should support and troubleshoot IP / MPLS & DSL related configuration issues
- Should be ready to cover Out of Office Hours support
- Real time closure of Order Handling System & XTRAC (workflow tools) tasks
- Maintain a high quality of output and ensure completion of tasks to a target of zero errors
- Maintain a high quality of output and ensure completion of tasks to a target of zero errors.
- Planning and documentation of Customer CPE as per the Bandwidth required.
- Operational Excellence ( Productivity ,OLA & Quality KPI)
- Customer satisfaction (C-SAT)
- Successful project completion on time with zero error.
- Support in Databases and tool updating during BAU and migration Projects.
**Skills & Experience**
- Must be highly customer focused and understand the customer’s service requirements
- Excellent time management skills and ability to prioritise workload, according to SLA’s and defined deadlines
- Experience of problem analysis and resolution
- Ability to manage priorities and workload in multiple projects effectively
- Liaise effectively with other teams where necessary
- Excellent written and verbal communication skills and ability to deal to work well in a multi-cultural environment
- Willing to work extended India working hours - close to EU working hours (as required)
**Experience(in Years) **:4 to 8 years
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