Engagement Enthusiast

2 months ago

Pune, India amdocs Full time

**Job ID**:176496
**Location**:India
- Pune (Amdocs Site)**

**In one sentence**:
The PMO professional provides a formal, centralized layer of project control and integration in the unit/account program and serves as a trusted advisor to the program managers, project managers and service partners. The PMO assumes both execution responsibilities of specific project management areas, as well as program management governance support responsibilities.

**All you need is...**:

- The person you need to be is someone who...
- Thrives on momentum and experimentation; you’re constantly trying new things, improving our processes, building upon our learnings, and getting stuff done. You learn quickly and you’re motivated by this. This also means you work well in ambiguity and changing environments.
- Is an excellent **problem solver **; you can think outside of the box when challenges arise. You’re **proactive in anticipating issues and challenges **, and you seek to create options for **potential solutions **and mitigate risks.
- Very **strong communication and interpersonal skills, facilitation skills, infectious enthusiasm, takes pleasure in interacting with people at all levels**:

- Works well across boundaries; **collaboration **is key in our global environment of dispersed teams. You’ve got a knack for work effectively with cross-functional team members driving consensus.
- You have exceptional listening, communication and influencing skills. Able to communicate effectively and **manage reviews with senior leaders.**:

- Experience in **analyzing trends, presenting data in perspective **in a way that is easily understood at different levels in the organization
- Savvy with **Social media tools and environment - proficiency in the role of social media tools to manage/engage Gen Y employees**:

- Experience Required:

- **Background in Customer Insights, Customer Experience or HR Generalist/Partnerships experience; you have 3-8 years’ experience, a Bachelor’s Degree in Psychology or a management degree**:

- Outstanding project management and delivery skills.
- Proficient in MS office with strong power point or other presentation software, infographics & video

**What will your job look like?**:

- Key responsibilities..
- Co-create and roll out programs that reinforce the Amdocs culture and drive employee engagement; you will partner with cross-functional team members to influence and enhance the Amdocs employee engagement experience; you will cross pollinate best practices across units.
- Actively engage with the business; you will interact and work directly with Amdocs team members across all functions to transform the employee experience. This includes, setting up and driving employee focus groups or forums to gather insights and generate exciting ideas.
- You roll up your sleeves and take ownership of various employee initiatives; you will pay attention to, manage, and execute on the small details, coordinate and facilitate meetings,
- You develop content - written, videos, infographics, presentations, etc. ensuring all program components have been woven into a compelling story creating pull for the target audience.
- You will actively seek to extend your knowledge and expertise in areas that are critical to this role. You will establish best in class absorption of engagement practices from external industry and create best practices within Amdocs India.
- Ensure the program and related projects achieve their stated objective. Create strategies for risk mitigation and contingency planning at a program level, pinpointing challenges, areas of concern and possible deviation from established plans in the domains under your responsibility.
- Collate and analyze the data to identify gaps/patterns. Create concise and crisp management reports by consolidating all the reports
- Develop a distinctive employer brand & lead the organizational efforts in emerging as a top employer-of-choice
- Streamline work processes & leverage best practices and standards across the unit/ projects.

**Who are we?**:
**Why you will love this job**:
You can serve as the project focal point, and directly give customer happiness.

You will be able to use your specific insights into variety of projects to overcome technical challenge while continuing to deepen your area of knowledge.

You will have the opportunity to work in multinational environment for the global market leader in its field

We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave

**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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