Citrix Administrator

2 weeks ago

Bengaluru, India CGI Full time

Company Profile:
Job Title: Citrix Administrator

Position: Senior Systems Engineer/Lead Analyst

Experience: 6+ yrs

Category: IT Infrastructure

Main location: Bangalore

Position ID: J0923-0944

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

**Job Description**:

- Minimum 6 years of experience in remote infrastructure management
- 5+ years working experience in Citrix XenApp & Xendesktop, Xen Server implementation and configuration, Netscalar etc
- Should possess knowledge in troubleshooting and resolving issues in Enterprise Citrix environment including Web interface, Application enumeration and performance issues, printing and provisioning.
- Responsible for resolving all technical incidents escalated by the L-2 team
- Analyze Change Request; review change requests with the client & stake holders; validate the information and execute - High complexity; Critical & Emergency Changes
- Participate in Problem Management review meetings and provide root cause analysis
- Ability to handle and drive Incident Review bridges by identifying potential Problems; recommend solutions to be implemented
- Responsible for SLA compliance & Availability of Services
- Should possess work experience on migration/upgradation projects
- Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders Good knowledge on ITIL process
- Technical Certification a must on Citrix
- Possess ITIL certification
- On call schedule and week end change schedule participation
- Flexible to work on 24/7 rotational shifts

Must-Have Skills:
Citrix XenApp & Xendesktop, Xen Server implementation

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

**Insights you can act on**

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.

**Your future duties and responsibilities**

**Required qualifications to be successful in this role

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