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Customer Service Representative
4 weeks ago
Greetings from Lynchpin HR
We have URGENT Hiring for **Customer Service Representative **in Noida Location.
**JOB DESCRIPTION**
**Customer Service Representative Responsibilities**:
Briefing customers about the website and portal.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our portals inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments, and complaints.
Inform customers about new features and functionalities
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Gather customer feedback and share with our Product, Sales and Marketing teams
Ensure customer satisfaction and provide professional customer support.
**Requirements and skills**
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
**Industry - **Ecommerce
**Qualification - **Graduate
**Gender - **Female
**Experience - **0 to 3 Years
**Salary - **Depend on Experience
**Location - **Noida Sector 64
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Morning shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Good Experience (required)
**Speak with the employer**
+91 7903827355
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