Customer Service Representative

4 weeks ago


Gautam Budh Nagar, India Lynchpin HR India Full time

Greetings from Lynchpin HR

We have URGENT Hiring for **Customer Service Representative **in Noida Location.

**JOB DESCRIPTION**

**Customer Service Representative Responsibilities**:
Briefing customers about the website and portal.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our portals inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments, and complaints.

Inform customers about new features and functionalities

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Gather customer feedback and share with our Product, Sales and Marketing teams

Ensure customer satisfaction and provide professional customer support.

**Requirements and skills**

Experience as a Customer Support Specialist or similar CS role

Familiarity with our industry is a plus

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough cases

**Industry - **Ecommerce

**Qualification - **Graduate

**Gender - **Female

**Experience - **0 to 3 Years

**Salary - **Depend on Experience

**Location - **Noida Sector 64

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Good Experience (required)

**Speak with the employer**
+91 7903827355



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