Tele Counsellor
4 weeks ago
**Position Title: Student Support Executive/Tele-Counsellor (via Inbound - Outbound calls/eMail) **(Full Time)
**Purpose**:To counsel and provide guidance to engineering students for admission in various online/offline courses for preparation of competitive exams like GATE, ESE, PSU’s etc.
**Responsibilities**
- To receive inbound calls and counseling engineer aspirants.
- To do outbound calls as per the leads received from support teams
- To counsel prospective students on telephone/IVRs/Online.
- To escalate the prospects/queries, if required on time
- To manage front office desk by resolving student’s face to face queries, if required.
**Competencies**
- Command on verbal/Written English communication skills
- Telephone handling skills - Voice/Tone/Pitch/Timely Information
- Persuasive skills, Multitasker
- Adaptable, flexible and fast learner
- Self-motivated, High Integrity, Independent & Outside the BOX thinker
**Educational Qualifications**
- Graduate/Post Graduate
**Experience**
- 1 - 3 years of experience in Tele-Counselling
- Preference to experience in Education (EdTech) industry
**Location**:
Hauzkhas, Kalu Sarai - New Delhi
WFO/6 days
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹18,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Flexible shift
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