Avp- Coo Quality Assurance

3 months ago

Mumbai Maharashtra, India Citi Full time

The Business Risk and Controls Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally, has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

**Responsibilities**:

- Coordinate and contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e.. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
- Contribute to the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
- Partners with the team for the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
- Support on the implementation of the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
- Contribute to the review and challenge process, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
- Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
- Influence decisions to ensure adherence to the MCA Standard through controls after the execution of a process (QA).
- Coordinate and contribute to Operational and Compliance Risk in accordance with established Policy requirements.
- Provide support to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
- Support Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
- Provide support to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
- Be involved in the implementation of adequate governance and ensure training is in place to support management of Risk profiles.
- Perform analysis on the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).
- Help coordinate operational risk scenario analysis and stress testing for Operational Risk Capital requirements.
- Influence decisions to ensure that risk and control responsibilities and accountabilities are embedded within FLUs, including contributing to training and leading by example.
- Support with standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.

**Qualifications**:

- 7+ years of experience.
- Experience coding in SAS/SQL and Base SAS programming, SAS Macros using SAS Enterprise Guide in Windows and Unix. 2 years of experience must include: SQL, Teradata, Excel, Access, UNIX; CA workload automation (Autosys), WCC & JIL; Consumer Banking products & processes across the credit lifecycle; Operational Risk Control & Quality Assurance; Developing QA exception reports and sample analysis, reconciliation, and quality testing of complex data sets; banking laws & Card regulations.
- Outstanding leadership, communication, and influencing skills as this leader will work with Sr leaders, and audit partners on a regular basis. Relevant experience in financial services, with enhanced knowledge of the Branded Cards business preferred.
- Project management and governance experience with demonstrated ability to achieve and exceed critical milestones.
- Mu

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