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Client Operations

4 months ago

Bengaluru Karnataka, India JPMorganChase Full time

**JOB DESCRIPTION**
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Data Analytics team to partner with the Business.

**Job responsibilities**:

- Provide end-to-end data analytic services to the Client Operations organization and it will include data transformation, data automation and data visualization
- Owning BAU MIS provision and leading initiatives that enable more efficient and sustainable MIS provision to support Client Operations and bring insights that will enable the transformation journey
- Work closely with the wider team to support the delivery of a transformed client experience that is cost effective for the business.
- Responsible for all KYC Related Remediation Project Management, Data-related remediation Project Management and Delivery
- Serve as the regional liaison for the Global teams in matters relating to data remediation and KYC related matters, ensuring procedure updates and relevant trainings and communications are delivered impacting business and/or process changes
- Maintain a relevant and updated process knowledge within the Onboarding space to be able to effectively influence and drive effective remediation
- Conduct GAP analysis; identify key areas of risk or concern and impact to the business
- Coordinate working groups, business forums and governance meetings
- Draft, review, and assist with communicating issues and action plans effectively through project implementation, and govern and track their progress through remediation and closure
- Maintain effective communication with stakeholders and business partners with the purpose of informing interested parties on all key milestones, accomplishments, programs, activities and overall successes

**Required qualifications, capabilities and skills**:

- BS/BA Degree - Accounting, Finance, or Business
- Minimum 5 years of experience in financial services/banking industry, with a demonstrated track-record of delivery and relevant experience with data analytics
- Familiarity with report automation using either Alteryx, Xceptor, or Tableau Prep
- Familiarity with data visualization of complex data sets using Tableau
- Willingness to learn new technical skills / explore new tools
- Demonstrate leadership in running a program where the understanding of complex operational processes/products is required.
- Ability to communicate, present effectively and adapt messaging appropriate to the audience.
- Capable of managing both BAU activities as well as strategic initiatives
- Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes
- Analytical and review skills with the capacity to think laterally and convey an understanding of the big picture and draw the correct conclusions from reviews

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.